Customer Support - Trainer

Position Overview:

We are seeking a highly motivated and experienced Customer Support - Trainer to join our team. As a Customer Support - Trainer, you will be responsible for providing training and support to our clients on our software products. You will also play a crucial role in ensuring our clients have a positive experience with our company.

Key Responsibilities:

• Develop Training Content: Create SOPs, training manuals, learning modules, and courses tailored to products, services, and customer support procedures.
• Deliver Training: Train new and existing agents, customer service best practices, and compliance standards.
• Manage LMS: Upload and track training content in the Learning Management System (LMS), ensuring all agents have access to the materials.
• Continuous Improvement: Collect feedback from agents and managers to refine training programs and ensure they stay current trends and product updates.
• Monitor Performance: Assess the effectiveness of training through quizzes and feedback, and make improvements based on performance data.
• Collaborate: Work with product, compliance, and support teams to align training with business needs and developments.

Why Work for Us:

At Bitunix Innovation Limited, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, opportunities for growth and development, and a supportive team atmosphere. Join us and be a part of a dynamic and innovative company that is shaping the future of technology.

If you are passionate about customer support and have a strong background in training, we would love to hear from you. Apply now and become a part of our growing team!