Training Manager (Collections)

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

Design, develop, and implement comprehensive training programs for Collections Specialists, covering areas such as:

• BillEase products and processes

• Effective communication and negotiation skills

• Customer service excellence

• Debt collection regulations and ethics

• Soft skills development (e.g., empathy, resilience, problem-solving)

• Facilitate engaging and interactive training sessions, utilizing various delivery methods (e.g.,classroom training, eLearning)

• Coach and mentor new and existing Collections Specialists, providing ongoing support and guidance

• Continuously evaluate and improve training programs based on feedback and industry best practices

• Stay up-to-date on the latest trends and regulations in the collections industry

• Collaborate with other departments (e.g., HR, Operations) to ensure alignment of training programs with business goals

The Ideal Candidate

• Bachelor's degree in Human Resources, Business Administration, Training & Development, or a related field (preferred)

• Minimum 5 years of experience in training and development, ideally within the collections industry

• Proven track record of designing and delivering effective training programs

• Excellent facilitation and communication skills

• Strong instructional design and adult learning principles

• Ability to develop engaging and interactive training materials

• Experience with eLearning platforms a plus

• In-depth knowledge of the collections industry and relevant regulations (a plus)

• Passion for developing and empowering others

• Strong analytical and problem-solving skills

• Excellent organizational and time management skills

• Ability to work independently and as part of a team


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By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.