Job Description:
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.
Discover more about us here: https://billease.ph/about-us
The Job
Design, develop, and implement comprehensive training programs for Collections Specialists, covering areas such as:
BillEase products and processes
Effective communication and negotiation skills
Customer service excellence
Debt collection regulations and ethics
Soft skills development (e.g., empathy, resilience, problem-solving)
Facilitate engaging and interactive training sessions, utilizing various delivery methods (e.g.,classroom training, eLearning)
Coach and mentor new and existing Collections Specialists, providing ongoing support and guidance
Continuously evaluate and improve training programs based on feedback and industry best practices
Stay up-to-date on the latest trends and regulations in the collections industry
Collaborate with other departments (e.g., HR, Operations) to ensure alignment of training programs with business goals
The Ideal Candidate
Bachelor's degree in Human Resources, Business Administration, Training & Development, or a related field (preferred)
Minimum 5 years of experience in training and development, ideally within the collections industry
Proven track record of designing and delivering effective training programs
Excellent facilitation and communication skills
Strong instructional design and adult learning principles
Ability to develop engaging and interactive training materials