Job Description:
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.
Discover more about us here: https://billease.ph/about-us
The Job
As the Head of Collections - Unsecured Loan Book, you will play a pivotal role in managing and optimizing the collections process for our unsecured loan portfolio. You will lead a team of collection professionals and leverage advanced data analytics to design and implement strategies that minimize delinquencies and maximize recoveries. This role requires a strong blend of leadership, strategic thinking, data analytics, and risk management skills. Report directly into VP Collections.
Collections Strategy Development:
Develop and refine the collections strategy for the unsecured loan book.
Utilize data analytics to segment customers and tailor collection strategies based on risk profiles and delinquency trends.
Continuously evaluate and update collection policies to align with changing market conditions and regulatory requirements.
Team Leadership:
Lead and mentor a team of collection specialists, providing guidance, training, and support to ensure high performance.160 fte. To grow to 300fte within 2yrs
Foster a collaborative and results-oriented team culture.
Set clear performance targets and key performance indicators (KPIs) for the collections team and track progress.
Data Analytics and Reporting:
Leverage data analytics tools and techniques to analyze historical data and identify patterns that can inform collection strategies.
Develop predictive models to assess customer creditworthiness and default probabilities.
Create regular reports and dashboards to monitor the effectiveness of collection efforts and provide actionable insights to senior management.
Compliance and Risk Management:
Ensure compliance with all relevant laws, regulations, and internal policies governing collections.
Identify and mitigate potential risks associated with the collections process.
Collaborate with the risk management team to optimize credit risk models and strategies.
Customer Engagement:
Implement customer-centric communication strategies to engage with delinquent customers in a respectful and empathetic manner.
Continuous Improvement:
Drive continuous improvement initiatives within the collections function, seeking innovative ways to enhance efficiency and effectiveness.
Stay updated on industry best practices and emerging trends in collections.
The Ideal Candidate
Bachelor's degree in finance, business, economics, or a related field (Master's degree preferred).
Proven experience in collections management, with a minimum of [5] years in a leadership role.
Strong proficiency in data analytics, including experience with data mining, predictive modeling, and statistical analysis.
Excellent understanding of regulatory compliance and risk management in the financial industry.
Exceptional leadership, interpersonal, and communication skills.
Ability to make data-driven decisions and present findings to both technical and non-technical stakeholders.
A track record of successfully implementing collection strategies that optimize recoveries and minimize losses.
Knowledge of industry software and tools related to collections and data analytics.