Sales Relationship Manager

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

The Offline Merchant Relationship Manager will play a vital role in driving BillEases presence in offline merchant partner stores by leading, managing, and supporting a team of Team Leaders and Sales Associates. This role focuses on achieving sales targets, fostering strong partnerships with merchant stores, and ensuring consistent compliance with BillEases processes and standards. The Offline Merchant Relationship Manager will identify and implement initiatives to boost sales, manage risks, and deepen BillEase's market penetration in their designated areas.

Key Responsibilities:

1. Team Leadership and Sales Management

   • Supervise and mentor a team of Team Leaders and Sales Associates to achieve individual and collective sales targets.

   • Monitor daily, weekly, and monthly sales performance to identify trends, address challenges, and capitalize on opportunities.

   • Ensure consistent implementation of BillEases sales strategies across all partner stores in the area.

2. Process Compliance and Support

   • Enforce compliance with BillEases operational procedures, policies, and sales protocols across the sales team.

   • Conduct regular checks to ensure team adherence to standards and escalate any deviations when necessary.

   • Provide ongoing training and coaching to team members on process improvements and best practices.

3. Merchant Relationship Management

   • Develop and maintain strong relationships with store and area managers of partner merchant locations.

   • Act as the primary point of contact for merchant-related issues, promptly resolving any challenges to ensure smooth operations and mutual satisfaction.

   • Support and facilitate communication between BillEase and partner stores to strengthen the business relationship.

4. Sales and Risk Optimization Initiatives

   • Identify opportunities for sales growth and implement effective strategies to maximize BillEases penetration in the assigned area.

   • Develop and execute initiatives to mitigate risks, optimize sales performance, and enhance the customer experience.

   • Regularly review sales performance and market trends to adjust strategies as needed.

5. Merchant Partner Support

   • Collaborate with partner stores to enhance the overall partnership and ensure BillEase products and services are effectively promoted.

   • Assist in onboarding new merchant locations and provide continuous support to established partners, including training and promotional materials.

   • Gather feedback from partners and customers to identify areas for improvement and relay insights to internal teams.

The Ideal Candidate

Qualifications:

• Bachelors degree in Business Administration, Marketing, or related field.

• Minimum of [X] years of experience in sales management, relationship management, or similar role, preferably within the retail or financial services industry.

• Strong leadership skills with a demonstrated ability to manage, motivate, and develop sales teams.

• Excellent communication, interpersonal, and negotiation skills to foster and maintain relationships with merchant partners.

• Analytical mindset with the ability to monitor performance metrics, interpret data, and make data-driven decisions.

• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM tools is an advantage.
  

Additional Skills:

• Problem-solving orientation with the ability to adapt to new challenges and deliver effective solutions.

• High level of professionalism and commitment to achieving company goals and maintaining brand integrity.

• Willingness to travel within assigned areas as required.

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By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.