Collections Field Back Office

COLLECTIONS FIELD BACK OFFICE SPECIALIST

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Documentation and Record-Keeping: Maintain accurate and up-to-date records of all field collections activities, including visit reports, payment arrangements, and correspondence with customers.

• Transaction Processing: Process payments, adjustments, correspondence with assigned booking team to insure accurate and timely escalations of client payments on accounts serviced by the field team.

• Data Management: Update and maintain field collections data; New hire schedule, disputes, and similar items.

• Support Field Collectors: Provide administrative support to field collectors, including preparing necessary documentation, scheduling visits, and coordinating logistics.

• Communication: Assist in communicating with customers regarding their accounts, payment arrangements, and any issues related to their balances. Handle incoming and outgoing correspondence related to field collections.

• Reporting: Generate and distribute regular collections assignments to field collectors. Coordinate with the collections analytics team on actions pertaining to reports.

• Logistics Support; Coordinates logistics needs of teams in field to insure timely and smooth execution of field task and projects.

• Collections Team Support: Support projects and initiatives of the Collections teams

The Ideal Candidate

Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field. (Preferred by not required. College level is acceptable. Provided the the candidate has relevant experience)

Experience: At least 1 years of experience in a collection, accounts receivable administrative role, preferably in a back-office capacity supporting field activities.

Skills:

• Strong organizational and time management skills.

• Excellent attention to detail and accuracy.

• Proficiency in using financial software and Microsoft Office Suite (Excel, Word, Outlook).

• Strong communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Knowledge of collections laws and regulations is a plus.

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By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.