About the job Customer Operations Representative
The ideal candidate is customer-focused, organized, and able to manage multiple tasks efficiently while maintaining professionalism and accuracy.
Key Responsibilities
* Respond to customer inquiries via email, chat, and phone in a timely and professional manner
* Resolve customer issues, complaints, and service requests effectively
* Maintain accurate records of customer interactions in CRM systems
* Process orders, account updates, and service requests
* Collaborate with internal teams (sales, operations, technical support) to resolve complex issues
* Monitor customer feedback and identify opportunities for service improvement
* Assist with onboarding new customers and providing product or service guidance
* Support operational workflows and ensure adherence to company policies and procedures
* Track and report customer trends, issues, and performance metrics
Required Qualifications
* High school diploma or equivalent (Associate's or Bachelor's degree preferred)
* 1–3 years of experience in customer service, customer operations, or support roles
* Strong communication skills (written and verbal)
* Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk, or similar)
* Excellent problem-solving and conflict resolution skills
* Strong organizational and multitasking abilities
* Ability to work independently in a remote environment
* High attention to detail and accuracy
* Must be legally authorized to work in the United States (valid U.S. work permit required)
Preferred Qualifications
* Experience working in a remote or distributed team environment
* Familiarity with SaaS or digital service environments
* Basic data analysis or reporting experience
* Experience handling high-volume customer interactions
What We Offer
Competitive hourly pay
Fully remote work environment
Flexible scheduling
Career growth and advancement opportunities
Supportive and collaborative team culture
Ongoing training and development programs