Service Technician

We are seeking a skilled and customer-focused Service Technician to provide remote technical support, maintenance guidance, and troubleshooting services. In this role, you will diagnose issues, guide end-users through resolutions, and ensure systems and equipment operate efficiently.

The ideal candidate has strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer support in a remote environment.

Key Responsibilities

• Provide remote troubleshooting and technical support for equipment, systems, or software
• Diagnose technical issues and guide customers through step-by-step solutions
• Perform system diagnostics, maintenance recommendations, and performance checks
• Document service requests, resolutions, and technical procedures
• Escalate complex issues to engineering or specialized teams when necessary
• Assist with installation guidance, configuration, and system updates
• Maintain service logs and ensure compliance with company standards
• Deliver excellent customer service and ensure client satisfaction
• Support continuous improvement of service processes and documentation

Required Qualifications

• Associate or Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience)
• 2+ years of experience in technical support, field service, or a similar role
• Strong troubleshooting and diagnostic skills
• Familiarity with remote support tools and service management systems
• Ability to interpret technical manuals and documentation
• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities

Mandatory Requirement

• Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered.

Preferred Qualifications

• Experience with specific equipment, systems, or software relevant to the industry
• Certifications such as CompTIA A+, Network+, or similar technical credentials
• Experience in remote service environments or help desk operations
• Knowledge of system diagnostics and performance monitoring tools

Benefits

• Flexible remote work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and wellness programs
• Ongoing training and certification support

Work Schedule

• Flexible schedule (30–40 hours per week)
• Core collaboration hours aligned with U.S. time zones
• Occasional extended hours for urgent service requests

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment.