Data Product Manager

Data Product Manager

About the Role

The Data Product Manager leads through passion and enthusiasm for creating customer experiences that build upon knowledge of the data flow across the clients product suite and ecosystems. Work is done in a highly cross-functional and dynamic environment, developing ways to leverage real-time data to define customer experiences within the products and through personalized communications.

In the role you will define the data products to power engaging experiences, while also applying your knowledge of artificial intelligence and machine learning to automate and build new insights and capabilities. Key to the role is a core belief that building trust with the clients customers is critical and demonstrated by understanding the impact of the latest privacy policies on data capture and usage.

Drivers of success in this role are a strong foundation in analytics and experience collaborating with product management, engineering and marketing teams. Overall, you love how data can drive delightful and engaging customer experiences and are excited to scale it worldwide.

Responsibilities:

• Quickly grasp and understand the clients product and services ecosystem in order to leverage existing capabilities and define new requirements for future experiences
• Balance the strategy, governance and implementation of anything data related. Facilitate the conversation between all impacted stakeholders executives, engineers, analysts, product teams and external customers
• Collaborate closely with the CRM, product and service teams to define data and functional requirements to deliver personalized experiences across all communications touchpoints
• Apply knowledge of AI and ML to define data products, schemas and models to automate customer experiences that can scale
• Translate the requirements of large data initiatives into smaller, agile-based stories that can be delivered in increments and then working to allocate resources for each initiative
• Define a roadmap that comprehensively outlines the data requirements for new feature development which incorporates the needs of the customers and the business
• Understand the customers experience by continually immersing yourself in feedback and sentiment data in order to map out data personas and consumer profiles

Preferred Qualifications:

• Data Science or Engineering degree
• MBA or Business Degree desired
• Ideally 5-years of experience in data product marketing / management
• Expertise in data science, data manipulation, visualization and predictive analysis
• Strong foundation in analytics and metrics and development of data schemas
• Experience in segmentation and targeting strategies across multichannel ecosystem
• Understanding of current data and privacy policies and how it impacts customer engagement strategies
• Working knowledge and experience with semantic / knowledge graph technologies
• Strong organizational skills are a MUST to ensure that all tasks are completed to established deadlines
• Ability to multi-task and organize both your time and the schedule of the project, as you will often work on various projects and with multiple people simultaneously
• Demonstrated knowledge of general marketing function either through education or work experience
• Excellent management and communication skills