Data Support Engineer

 The Support engineer provides a first line of support and is able to triage issues reported by different stakeholders. They analyse complex financial processes that are executed by a range of systems in a microservices architecture. As a result of their investigation they identify short and long term improvements to business logic, testing and operational procedures. Must have skills ● Excellent SQL knowledge and deep understanding of data models. ● Experience analyzing log files. ● Experience with command line tools.  ● Knowledge of at least one scripting language (Python, Perl, PHP, Bash, ….). ● Experience with ticketing systems, preferably Jira. ● Proficient working with spreadsheets and other office tools. ● Basic knowledge of writing software in Java is a plus. ● Experience working with code repositories is a plus. ● Experience working with Kafka and Cassandra is definitely a plus. Personality ● Excellent analytical skills. ● Good verbal and written communication in English. ● Able to independently prioritize work, investigate and reach out for support from various people in the business. ● Able to independently manage stakeholders relations. ● Flexible in the type of work they take on and adaptable to changing circumstances. ● A good listener with the ability to understand stakeholder concerns. Preferred experience ● 4+ Years in a technical role (Systems analyst, operations analyst, quality engineer, business analyst). ● 2+ Years experience working in Payments, FinTech and or Financial accounting. ● 1+ years experience working as a support engineer.