HOUSEKEEPING SUPERVISOR

Job description

Duties and Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff, including room attendants, laundry staff, and public area cleaners.
• Assign tasks and inspect work to ensure that the standards of cleanliness are consistently met.
• Ensure that all areas of the hotel are cleaned and maintained to the highest standards.
• Train new employees in housekeeping procedures, use of equipment, and safe handling of cleaning chemicals.
• Conduct ongoing training sessions to improve the skills and efficiency of the housekeeping team.
• Monitor and evaluate staff performance, providing feedback and taking corrective actions as needed.
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure they are clean and well-maintained.
• Address any issues or complaints from guests promptly and effectively.
• Implement and uphold quality assurance standards for housekeeping operations.
• Manage housekeeping inventory, including linens, cleaning supplies, and equipment.
• Order and replenish supplies as needed, maintaining appropriate stock levels.
• Ensure proper storage and labeling of cleaning products and equipment.
• Prepare work schedules for housekeeping staff, ensuring adequate coverage during peak times and special events.
• Plan and coordinate deep cleaning projects, seasonal tasks, and special cleaning assignments.
• Ensure compliance with health and safety regulations, including proper use of personal protective equipment (PPE).
• Conduct regular safety training sessions and drills.
• Identify and address potential safety hazards in the workplace.
• Maintain accurate records of housekeeping activities, including inventory logs, maintenance reports, and staff attendance.
• Prepare reports on housekeeping performance, guest feedback, and departmental expenses.
• Collaborate with other departments, such as maintenance and front office, to ensure smooth operations.
• Respond to guest requests and complaints regarding housekeeping services in a timely and professional manner.
• Strive to exceed guest expectations by providing exceptional service and attention to detail.
• Gather and analyze guest feedback to improve housekeeping operations.