Relationship Manager

The company

Our client is an innovative SaaS business that aims at revolutionizing parking payment. They are doing so by creating a fully automated systems that detects when drivers enter and exit enabled car parks and then automatically bills them for their length of stay. Put simply, your car is now your payment card.

What You Will Do:

As a Relationship Manager at Hozah, you will play a crucial role in maintaining strong relationships with our existing clients and ensuring their satisfaction with our services. You will be responsible for nurturing client relationships, identifying their needs, and providing customer-based constructive feedback to our Senior Management team. Your key activities and responsibilities will include:

• Develop and maintain strong relationships with existing clients.
• Act as the primary point of contact for client inquiries, concerns, and feedback.
• Monitor and address customer issues promptly and effectively.
• Collaborate with cross-functional teams to resolve any client-related challenges.
• Identify opportunities for upselling and expanding the services provided to clients.
• Conduct regular check-ins and proactively engage with clients to ensure their needs are met.
• Gather and analyze customer feedback to identify areas of improvement for Hozah's services.
• Communicate customer requirements and insights to the Senior Management team
• Provide training and support to clients on the utilization of Hozahs platform
• Collaborate with the Sales team to identify potential growth opportunities within the existing client base

Who You Are:

We are seeking an individual who possesses the following qualities and characteristics:

• Friendly and approachable, with excellent communication and interpersonal skills
• Empathetic and attentive to customer needs, ensuring a positive client experience
• Proactive and self-motivated, with the ability to take ownership of client relationships
• Highly organized and detail-oriented, with strong problem-solving skills
• Adaptable and able to thrive in a fast-paced and dynamic environment
• Driven and goal-oriented, with a passion for exceeding customer expectations
• Team player, collaborating effectively with colleagues across different departments

What You Have/What You Have Done:

To be successful in this role, you should have the following qualifications and experience:

• Bachelor's degree from a UK university or equivalent
• Excellent spoken and written English communication skills
• Prior experience in customer service or a similar role is a plus

What We Offer:

At Hozah, we value our employees and strive to provide a positive work environment that fosters growth and development. We offer the following benefits and opportunities:

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health insurance and retirement plans
• Ongoing learning and development opportunities to enhance your skills
• Flat hierarchies and a collaborative work culture that values your input
• Quick growth potential within a fast-growing and innovative company
• The opportunity to contribute to transforming the parking industry with cutting-edge technology

Join our team at Hozah and help us revolutionize the way car parks operate while delivering exceptional service to our valued clients. Apply today to become a part of our dynamic and customer-focused team.

If you are interested, please message Benoît Kuhn directly via LinkedIn or at ben@bergsearch.com.