Job Description:
Job: Customer Service Agent /Blackout Monitoring Specialist
Location: San Antonio, Texas.
Duration: Fulltime (Onsite role)
Salary: 35K - 40k per annum (Base Salary) + 401k, PTOs, Health, Dental insurance.
Shifts: 12pm - 9pm Another 3pm - 12 am. you will be given one of these shifts .
Weekends are not Off (You will be given any of the two days off)
Responsibilities:
- Monitoring of live video using in-house tools and dashboard.
- Adjusting boundaries of events as content schedule shifts (events run long or short)
- Check email notifications for requests and updates from internal teams and vendors/providers.
- Address incoming email escalations.
- Monitor and maintain the Operations within SLAs.
- Manage escalations where appropriate.
- Contractor will perform blackout services for streaming/video items that need to be disabled within certain delivery areas. These items will be shared with Contractor by customer.
- Contractor will disable and enable viewing within certain areas as defined by customer processes and viewing restrictions.
- Contractor will monitor disabled activities and enable viewing once certain restricted activity is completed.
- Contractor will perform bug triage services for errors in streaming/video and metadata assets reported by testers.
- Contractor will dedupe, resolve, and/or route bugs of various natures that are filed by testers