Role Purpose

The Soft Play Supervisor is responsible for the day-to-day supervision of the soft play facility and café, ensuring a safe, clean, fun, and welcoming environment for children and families. The role involves leading on shift, maintaining high standards of customer service, overseeing café operations, and ensuring health & safety and food hygiene compliance at all times.

Key Responsibilities

Soft Play Operations

Supervise soft play activities, ensuring children play safely and equipment is used correctly.

Lead staff on shift, allocating duties and managing workloads.

Enforce soft play rules and manage behaviour in a friendly, professional manner.

Carry out regular safety checks of play equipment and report or escalate maintenance issues.

Ensure the soft play area is clean, tidy, and well-presented throughout the day.

Café Duties

Oversee café operations during shifts, ensuring efficient service and high food quality standards.

Prepare and serve hot and cold drinks, food, and snacks as required.

Ensure compliance with food hygiene, allergen, and cleanliness standards.

Maintain cleanliness of café counters, seating areas, and food preparation spaces.

Health, Safety & Compliance

Ensure all health & safety procedures are followed in both soft play and café areas.

Maintain accurate accident and incident records.

Ensure food safety, allergen awareness, and hygiene standards are upheld.

Customer Experience

Create a warm, friendly, and fun environment for children and parents.

Support party bookings and special events.

Skills & Competencies

Excellent customer service and communication abilities.

Calm and confident when dealing with children and parents.

Ability to multitask in a busy environment.

Experience & Qualifications

Experience in a café or food service environment.

Food Hygiene Certificate Level 2 or willingness to obtain.

First Aid qualification desirable.

• Access NI cleared

Working Hours

10am to 5pm including weekends and school holidays.