Job Description:
Job Description
- Industry
- Facility Management Services
- Position
- Customer Service Representative (Virtual Assistant)
- Responsibilities
- Manage schedules and appointments
- Answer incoming calls from clients
- Coordinate with the on-field team
- Maintain good client relationships
- Prepare daily reports of completed tasks
- Handling client communication via phone
- Scheduling and managing appointments
- Coordinating with on-field technicians
- Tracking and reporting daily activities
- Ensuring client satisfaction through prompt responses
- Key Traits
- Strong operational coordination skills
- Excellent communication abilities
- Detail-oriented and proactive
- Highly organized with multitasking skills
- Technical Proficiency
- Project Management Tools: Trello, Asana
- Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet
- Customer Support Tools: Zendesk, Freshdesk, Intercom
- Experience Level
- Intermediate-Level (Should have moderate experience and be capable of handling more complex tasks independently)
- Work Details
- Number of VAs Required: 1
- Preferred Communication Methods: Phone
- KPIs/Performance Metrics:
- Response Time
- Client Satisfaction
- Efficiency
- Working Hours
- Schedule: Monday to Saturday
- Time Zone: Philippines Standard Time (GMT+8)
- Hours per Week: Full-time (54 hours/week with 45-minute paid break per day).
- Shift Timing: 1 PM - 10 PM GMT+8
- Duration
- Indefinite
- Compensation and Benefits
- Monthly Rate: PHP 18,000
- Currency: Philippine Peso (PHP)
- Benefits/Incentives: HMO, PTO *After 6 months
- Payment Frequency
- Bi-weekly