Content Management, Higher Executive

Job Description:

Are you a digital enthusiast with a passion for creating compelling content that resonates with consumers in the ecommerce landscape? We're seeking an Executive/Higher Executive to join our team and spearhead the digitalization of our processes, with a focus on enhancing customer experiences through innovative content creation and management.

Key Responsibilities:

Digital Content Creation:

• Design engaging and visually appealing content, including product photography, for ecommerce platforms.
• Utilize various social commerce platforms to brand and market the company's products effectively.

Technological Innovation:

• Develop dashboards using digital tools such as Power BI and Power App to streamline processes.
• Conduct data analytics and provide valuable feedback to Managers and the GM for informed decision-making.
• Review and drive digitalization processes for operational efficiency.

Customer Service Management:

• Implement solutions to address customer queries, leveraging sales and customer management knowledge.
• Understand customer information and needs to enhance customer relationships.
• Ensure timely and well-documented responses to all customer queries.
• Collaborate with suppliers/vendors to resolve product defects and address customer feedback.

Process Improvement:

• Analyze customer queries to identify opportunities for enhancing retail services.
• Work collaboratively with cross-functional teams to improve overall customer satisfaction.

Job Requirements:

• Proficient in Microsoft Office Applications and SAP.
• Ability to manage onerous duties and work efficiently in a fast-paced environment.
• Working hours are Monday to Friday (8am to 5.30pm) except public holidays with occasional overtime on weekends.

Professional Qualifications & Relevant Experience:

• Diploma/Degree in any discipline (preferred relevant studies in marketing communications, consumer insights, e-commerce, digital, and social media marketing).
• 3 years of work experience in related areas.
• Fresh graduates with a keen interest in digital marketing and ecommerce are welcome to apply.