Learning & Development Manager (Retail)

About the company

My client is an established retail brand that is no stranger to all. They have established themselves to be at the forefront of high street fashion brand in Singapore and is gaining popularity among fashion enthusiasts. 

Role summary

We are looking for an HR Learning and Development Manager with a strong background in retail training to lead our employee development initiatives. The successful candidate will be responsible for designing, implementing, and managing a comprehensive learning and development program that aligns with our business goals and supports the growth and development of our employees.

About the role

Develop and Implement Learning Strategies:

• Create and execute a strategic learning and development plan that aligns with the company's business objectives.
• Collaborate with department heads and key stakeholders to identify training needs and opportunities.
• Identifying gaps for improvements with corporate teams and retail employees

Retail Training Program Development:

• Design, deliver, and manage training programs tailored to the specific needs of retail employees, including sales, customer service, and product knowledge.
• Utilize industry best practices to enhance the effectiveness of retail training programs.

Curriculum Design and Delivery:

• Develop training materials, manuals, e-learning modules, and other resources to support training initiatives.
• Lead and facilitate training sessions, workshops, and on-the-job training to ensure the development of retail staff.

Performance Evaluation and Feedback:

• Establish KPIs and metrics to measure the effectiveness of training programs.
• Provide feedback and coaching to retail employees to help them improve their performance and skills.

Compliance and Certification:

• Ensure that all retail training programs comply with industry regulations and standards.
• Manage certification processes and maintain training records.

Continuous Improvement:

• Continuously assess and enhance the effectiveness of the training programs to adapt to changing industry trends and business needs.
• Stay up-to-date with the latest training methodologies and technologies.

Budget Management:

• Prepare and manage the budget for learning and development initiatives, ensuring cost-effective solutions.

Reporting and Analysis:

• Generate regular reports on the progress and impact of training programs.
• Conduct pulse survey to measure program succession and increase engagement with all employees.
• Analyze data to make data-driven decisions and improvements.

What you will bring along with you

• Bachelor's diploma/degree in Human Resources, Organizational Development, or its equivalent with at least 5 years of relevant experience in similar capacity.
• Proven experience in HR Learning and Development with a strong focus on retail training, preferably within the retail industry.
• In-depth knowledge of retail operations, customer service, and sales.
• Strong instructional design and training facilitation skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of learning management systems (LMS) and e-learning platforms.
• Demonstrated ability to drive employee engagement and development.
• Strong project management and budgeting skills.

If you are a passionate L&D professional with a deep understanding of retail training to drive and enhance the skills of the workforce, we encourage you to apply for this position. Join our client's organization to develop a highly skilled and motivated retail team that will contribute to their continued success.