Healthcare Account Manager

Job Function/Purpose:

The mission for the Healthcare Account Manager (AM) is to help enable Beacon clients to obtain maximum benefit and service from their systems and solutions investment. This role is based in the Albuquerque metropolitan market and is responsible for healthcare accounts in greater New Mexico, Southern Colorado markets. This position is responsible for selling hardware & software solutions and will include the full Beacon Healthcare Line Card. The salary range for this role is between $85,000 and $90,000, commensurate on relevant education and experience. The Healthcare Account Manager drives sales revenue by:

• Build and maintain relationships with key stakeholders in their assigned accounts;
• Penetrate assigned accounts vertically and horizontally at both the IDN and facility-level in the Acute & Post-Acute Care markets;
• Become a Subject Matter Expert and trusted advisor in Critical Communication Technologies including Rauland Nurse Call products, to meet the needs of current and future customers;
• Promote Beacon Communications entire solution portfolio, including, Audio-Visual, Security and other Clinical Solutions;
• Maintaining an on-going account strategy for selling Beacon products and services to both named client accounts and new logo accounts as assigned.

The Account Manager position is critical in delivering a highly differentiated customer experience. In this open territory you will be assigned both named customers and strategic target accounts. The Healthcare AM is responsible for achieving sales quota and assigned account objectives. The AM has the unique challenge of understanding our customers technology needs and strategic business objectives to sell the strategic value of our core offering and the Beacon brand. At the same time, the AM must act as an influencer, connector, and coordinator to ensure that we are pulling together the right Beacon Team, at the right time, to deliver the right Beacon products and services. The objective for each AM - gaining the trust of our customers, being a valued technology partner and expanding Beacon Communications share of wallet of assigned customers.

The successful AM will enlist the support of the vast Beacon Communications resources Managed Services, Implementation, IT, Service Delivery colleagues as well as other sales and management resources. The role is responsible for the coordination of company executive involvement with customer leadership and will work closely with Project Managers to ensure customer satisfaction and ongoing customer satisfaction.

Duties and Responsibilities

Meeting and/or exceeding financial milestones, including, but not limited to, new logos, revenue, customer growth.

Managing forecasts, pipelines, and predictability for revenue achievement.

Managing the entire sales and ownership life cycle to ensure visibility into and predictability of the opportunity-to-close process.

Ensuring the highest levels of professionalism with our internal and external customers.

Acting as the Beacon representative to maintain positive relationships with all employees, customers, partners, and shareholders.

Providing timely and positive resolution of escalated sales-related issues.

Communicating with key customers, business partners, and executives on significant issues and accomplishments.

Attend tradeshows, training, and meetings as needed.

Maintaining accurate CRM forecasting and pipeline management.

Additional duties as needed.

Required Skills & Experience

Four-year college degree from an accredited institution

Strong PC proficiency

2+ years of prior sales experience is required in the role of Account Executive

Healthcare Industry experience is required

25-50% travel and a willingness to work a flexible schedule as required

Excellent communication skills, both written and verbal

Desired Skills and Experience:

Prior experience selling healthcare related software and services is highly desirable

Work Environment:

• Work environment will primarily be an office environment.
• Reports to the Director of Sales.

Essential Functions:

• Requires prolonged sitting, standing, some bending, stooping and stretching. Requires manual dexterity and eye-hand coordination for data input.
• Occasionally lifts and carries items weighing up to 20 pounds.
• Must maintain a clear background check in order to satisfy customer jobsite badging requirements.
• Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol.
• Maintain a clear drug and alcohol screening protocol.
• 30-40% travel requirement, as needed.

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

An Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.