Projects-Integration Engineer IT Analyst

Job Purpose:

The Integration Engineer & IT Analyst plays a critical role in ensuring the seamless deployment and operation of our systems, and satisfaction of our customers. This role will serve as the primary point of contact for projects assigned and various internal IT duties. This role combines technical expertise, customer engagement, team collaboration and process adherence, directly impacting our ability to provide top-tier support. This will be an onsite role based out of our office in Sunnyvale, CA! The salary range for this position is $95,000 - $140,000 USD, commensurate on relevant experience and education. 

Duties and Responsibilities:

• Serve as the primary point of contact for assigned Application Programming, integration, and networking needs.
• Work closely with the Operations team, TS and CAS to ensure project success.
• Work through assigned projects and upgrades for all supported systems.
• Demonstrate a thorough understanding of systems upon which factory certification is achieved.
• Demonstrate thorough understanding of procedures and guidelines.
• Great communication with customers and represents Beacon in a professional way.
• Provide support to other members of the Technical Services team.
• Promote Beacon services and products to customers.
• Uphold and enforce existing processes and procedures.
• Support problem resolution and decision making through the department and organization.
• Work with the Operations team and Sr. Integration Engineer to maintain a team environment.
• Attend meetings to assist with technical discussions.
• Serve as a partner and backup to the Technical Services team.
• Coordinate and assist with PTO coverage and workload balancing.
• Technology asset tracking.
• Liaison to MSP.
• Tier 1 help desk.

Other Duties:

• This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Required Skills & Abilities:

• Strong troubleshooting and problem-solving skills.

• Thorough experience in installation related to low-voltage technologies.

• Proficient in Windows-based computer network environment, Word, and Excel.

• Effective organizational skills with strong attention to detail and reporting deadlines.

• Ability to communicate effectively with multiple types of end-user customers.

• Excellent interpersonal skills and ability to work collaboratively in a team environment, along with proven ability to lead effective teams.

• Ability to handle several projects simultaneously, either individually or in a team setting.

• Strong team player

• Self-motivated with strong ability to learn new things quickly.

• Experience working with critical communication systems.

• Experience working on various security systems including access control and CCTV.

• Ability to read blueprints and construction drawings.

Education, License and Experience:

• Experience in IT and system integrations.

• 2-5 years low-voltage experience.

• Technical Bachelors degree or approved equivalent.

• Technical Training:

• Certification in Rauland Borg Products and installations highly desired. Specifically, R5, RE and TCU.

Physical Requirements:

• Requires prolonged sitting, standing, some bending, stooping, and stretching. Requires manual dexterity and eye-hand coordination for data input.
• Occasionally lifts and carries items weighing up to 20 pounds.
• Job sites will have a variety of environmental factors including but not limited to noise, dust, and temperature changes.
• Work environment can be an office environment, medical facility, educational facility, or a customer site under construction, renovation, or warehouse space.

• Must maintain a clear background check in order to satisfy customer jobsite badging requirements.
• Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol.
• Consistent, reliable, and timely attendance
• Maintain a clear drug and alcohol screening protocol.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements:

• As Needed.