Guest Experience Coordinator, Vacation Rentals

Company Summary

Beachside VR is a locally owned vacation rental management company hosting on Florida's Space Coast. We care deeply about creating great stays for our guests and taking excellent care of the homes entrusted to us by our owners. Our team is hands-on, collaborative, and takes pride in the details that make a stay feel easy and welcoming. We believe clear communication, accountability, and a genuine hospitality mindset make all the difference and were building a team that feels the same.

About the position

This role blends guest communication with onsite support. As our Guest Experience Coordinator, you'll support guest experience across all Beachside VR locations by handling calls, emails, and messages, while also completing additional onsite responsibilities at our Merritt Island location.

Throughout the day you will be responding to guest communication, completing onsite housekeeping inspections and assisting guests in person as needed. This is a flexible, hands-on position that supports both our remote Guest Experience team and onsite operations.

What You'll Be Doing

• Respond to guest communication via email, OTA messaging, text, and phone

• Act as the onsite contact for guest questions, needs, and issues

• Complete pre-check-in inspections to confirm homes meet Beachside VR standards

• Proactively identify potential issues and help resolve them quickly and professionally

• Communicate clearly with our Guest Experience and Operations teams to ensure follow-through and resolution

• Occasional light maintenance such as changing light bulbs and batteries in remote locks

What Were Looking For

• Prior experience in vacation rentals, hospitality, or customer service is a plus

• Strong written and verbal communication skills
  

• A hospitality-first mindset with a calm, solutions-oriented approach

• Comfortable interacting with guests in person and representing the Beachside VR brand

• Detail-oriented with a high standard for cleanliness and readiness

• Able to manage multiple conversations and priorities at once

Why Beachside VR

• Youll be hands-on and onsite, making a real impact on the guest experience

• Clear expectations, strong team support, and structured processes

• A fast-paced environment where your work directly affects guest satisfaction

• Opportunity to grow within a growing vacation rental company

Compensation & Benefits

• $20 per hour

• Two (2) weeks of paid time off (PTO)