Service Manager

The Service Manager shall:

(a) Plan, coordinate and oversee the execution of Tasks and Sub-tasks;

(b) Organise and lead the service teams work, ensuring coherent and efficient collaboration on the technical delivery;

(c) Monitor progress and identify issues or dependencies affecting timely delivery, and escalate them to the Contract Manager when contractual implications arise;

(d) Prepare and maintain service planning artefacts, including schedules, resource planning and other document required under generally accepted service management methodologies;

(e) Facilitate day-to-day technical communication and coordination within the service team and with other involved stakeholders;

(f) Support the integration and sequencing of activities across different workstreams;

(g) Contribute to service reporting and provide service information when required;

(h) Act as the main contact point on all matters related to the services technical delivery and progress.

Requirements

a) at least five years of experience in establishing and managing a similar payment service system of comparable complexity, scope, and scale

b) at least five years of experience with responsibility for the information technology infrastructure and the security of data at a similar payment service system

c) English level B2