Support Engineer

Work in a leading international banking group, build on the diversity of its strong local roots

Possibility to see Agile and DevOps in action

Exposure to modern Frameworks like ReactJS, OSGI, Spring Boot, Microservices, OpenShift setting solid foundations for a professional development in the IT Area

LOCATION: Bucharest (Romania)

DESCRIPTION

Main tasks of the role include (but are not limited to):

• Support the Production of our assets for our customers throughout the CEE.
• Work closely with Development, QA, Release Management and other departments in order to resolve high complexity issues.
• Monitor the status of the service, incident management, problem management with root cause identification, performance analysis, service availability (ITIL processes).
• Proactively propose solutions to improve the service KPIs
• Produce and maintain documentation (incident reports, root cause analysis, various other reports)
• Define, maintain, and evolve technological standards and guidelines
• Provide consultancy to our customers.
• Understand the complex technological multilayer architecture landscape and support to identify weak points

REQUIREMENTS:

• Familiarity with web-based applications, understanding performance problems, diagnosis, and resolution of issues
• Good problem-solving skills, eager to understand E2E flows and systems
• Knowledge of Oracle Database, PL/SQL, operating systems (UX based), internet protocols and computer networking. A plus: SNOW, SPLUNK, DYNATRACE
• Open minded, fast learner, open to new technologies, good verbal and written English skills; good communication skills
• Ability to work in a high-pressure environment and often context switching, with a focus on customer satisfaction and commitments to deadlines
• Experience in working and providing support in 24x7 environments.

EMPLOYMENT TYPE: Full-time job.