Site Reliability Engineer - SME Tribe

Who we are? 👇

We are a big, full of diversity, well knitted team of engineers, that love not only the SRE and dev-ops, but also, challenges, hiking and smart ideas.

We are relaxed, but very thorough with our work.

We are dreamers to the core, but also convinced pragmatists.

We like to persevere, sometimes we talk too much, but we are friendly and full of colors.

You do some of this daily:

• Approach operations challenges with a software engineering perspective, leveraging: Coding, Automation and Engineering principles.
• Monitor and appropriate address system issues.
• Create strategies to detect issues.
• Design systems to troubleshoot automatically.
• Write and review post-mortems.
• Collaborate with development teams and other stakeholders to identify potential risks.
• Once risks are identified, you will analyze and evaluate potential impact and likelihood of occurrence.
• Based on the risk assessment, you will implement various risk mitigation strategies to mitigate operational risks.
• Continuously monitor and review the effectiveness of their risk strategies.
• Study historical trends in terms of performance by using metrics like charts and graphs.
• Trace the problems with system monitoring tools.
• Monitor the log files to manage infrastructures at scale.
• Minimizing the MTTR for reliable systems is necessary to reduce downtime. As an SRE, you can improve this metric by resolving the incidents quickly.
• Maintain internal tooling.

Responsibilities

• Monitoring system performance, identifying bottlenecks, and executing pipeline optimization.
• Implementing comprehensive service metrics to track and report on system reliability, performance, and efficiency.
• Developing and maintaining CI/CD pipelines, enhancing the consistency and speed of software deployment.
• Automating routine tasks and creating tools to improve team efficiency and system robustness.
• Collaborating with development teams to integrate operational considerations into the software development life cycle.
• Managing incident response protocols, including on-call rotations for junior engineers and strategic planning for senior personnel.
• Conducting post-incident reviews to prevent recurrence and refine the system reliability framework.
• Contributing to disaster recovery plans and ensuring robust backup systems are in place.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service-level objectives.
• Working on-call shift to prevent incidents from ever happening.
• Running our infrastructure with Ansible, Terraform, GitLab CI/CD, and Kubernetes.

What are we looking for? 🔎

Hard skills - must have skills.

• Experience in using: Linux, UNIX and Windows
• DB administration & maintenance: Oracle, Cassandra, PostgreSQL, AWS DB setups, Caching DB.
• Familiar with: GIT, Jira, Jenkins, Ansible
• Strong knowledge of DevOps and CI/CD pipeline (GitHub, Terraform)
• Knowledge of monitoring solutions: Grafana, Prometheus, Dynatrace
• 'Hands-on' AWS implementation experience across a broad range of AWS services.
• Must have AWS development experience (Containerization - Docker, Amazon EKS, Lambda, EC2, S3, Amazon DocumentDB, PostgreSQL)
• Experience with core AWS platform architecture, including areas such as: Organizations, Account Design, VPC, Subnet, segmentation strategies.
• Comfortable working with cloud-native infrastructure, such as AWS Lambda, Google App Engine, and Azure Cloud Services.
• Backup and Disaster Recovery approach and design
• Environment and application automation
• Proficiency in programming languages such as Python, Go, or Java
• Familiar with Encryption, Logging, and Privacy/Security Protocols (e.g., TLS 1.2, ELK stack)
• Good knowledge of REST/SOAP/JSON web service API implementation.

Formal requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications, such as through the Site Reliability Engineering (SRE) Foundation.
• Strong understanding of cloud-based applications and infrastructure, including AWS, Azure, or Google Cloud.
• Experience with IT operations best practices such as ITIL, COBIT, or DevOps.
• Experience with IT service management tools such as ServiceNow or Remedy.
• Familiarity with banking customer acquisition applications is preferred.

Just about you

• Have an enthusiastic, go-for-it attitude.
• Focus on quality of your work.
• Excellent communication skills and team player.
• Open-minded and flexible.
• Hard-worker and passionate.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Works well under pressure and meets deadline.

Ability to problem solve in a fast-paced, high-stakes environment.

• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts.