Junior ServiceNow Administrator

Role Summary

We are seeking a motivated and detail-oriented Junior ServiceNow Administrator to support the administration, maintenance, and continuous improvement of the ServiceNow platform. The successful candidate will assist with user administration, platform support, incident resolution, and basic configuration activities.

Responsibilities

Platform Administration

• Perform daily ServiceNow administration activities.
• Manage users, groups, roles, and access permissions.
• Support instance maintenance, monitoring, and platform health checks.
• Assist with platform upgrades, patches, and release activities.
• Monitor platform performance and escalate issues when necessary.

Incident & Request Support

• Resolve ServiceNow administration tickets and service requests.
• Support troubleshooting of platform issues and workflow errors.
• Coordinate with ServiceNow support and development teams to resolve issues.

Configuration & Enhancements

• Configure forms, fields, notifications, reports, and dashboards.
• Assist with updates to workflows, catalog items, and knowledge articles.
• Support testing of platform enhancements and changes.
• Maintain system configurations and related documentation.

Documentation & Governance

• Create and maintain technical documentation, SOPs, and knowledge base articles.
• Support audit, compliance, and access review activities.
• Ensure adherence to platform governance and change management processes.

Mandatory Skills & Qualifications

• Basic understanding of ServiceNow platform administration.
• Knowledge of ITSM processes, including Incident, Request, Change, and Problem Management.
• Familiarity with user administration, role management, and access control.
• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills.
• Ability to work independently as well as collaboratively within a team.

Preferred Skills & Qualifications

• Knowledge of the ServiceNow ITSM module.
• Basic understanding of JavaScript.
• Exposure to workflows, Service Catalog, and reporting.
• Familiarity with CMDB concepts.
• Experience with Agile methodologies or ITIL practices.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.