Production Incident Specialist - (26000LKP)

The insurance field is made up of more than a hundred applications covering the management of the personal and property insurance activities of the Insurance Business Line. The IT Production Department is responsible for managing the proper functioning of IT production for the Insurance businesses.

In this context, the main challenges of the Production Stability service are:

• Stability in production of French IT services in support of Insurance Divisions, distributors, and partners,
• Control of incident stock,
• Reducing the incoming flow of incidents through effective problem management,
• Regular analysis of incidents to identify structural actions for continuous improvement.

RESPONSIBILITIES

What you will do:

The Production Incident Specialist processes transmitted malfunctions, monitors identified incidents, analyzes the data, and suggests areas for improvement in the process within its scope of applications. He/she is the insurance correspondent for the business but also for other non- insurance services (infra, partners) involved in incident management.

Profile

• Strong technical expertise (systems and network) and management of missions and technical projects. 
• Customer orientation and sense of service, cooperation, and team spirit. 
• Good knowledge of Windows workstation, Microsoft software Ability to step back, spirit of synthesis and analysis Analytical and team spirit 
• Rigor and versatility 
• Sense of service and responsibility 
• Ability to manage stress, take a step back, manage unforeseen events and emergencies, investigate, anticipate 
• Ability to lead a multi-departmental meeting 
• Manage difficult situations 
• Carry out your activity independently 
• Be a source of suggestions throughout the entire activity 
• Ability to write communications and meeting minutes 
• Ability to write expressions of needs 
• Know how to present your activity

We also value

• University in computer science
• 5 years of professional experience in incident management minimum with good knowledge of information systems or its equivalent in professional experience 
• ITIL Foundation V4 
• Very good level in English (oral fluency required) and French 
• Have knowledge in the field of insurance (claims, foresight, damage, etc.)

Collaboration Type: B2B