Localization Sales and Account Manager

The Sales & Account Manager is responsible for managing client relationships, driving inbound sales from lead to close, overseeing projects and financial performance, and ensuring client satisfaction and account growth.

Key accountabilities:

• Build and maintain strong client relationships, ensuring satisfaction, retention, and smooth communication.

• Act as the main point of contact for clients, proactively following up on requirements, updates, issues, and deliverables.

• Manage active projects to ensure deadlines, quality, and client expectations are met.

• Take ownership of client requirements and coordinate with internal teams for timely and effective delivery.

• Manage inbound leads from initial inquiry through qualification, follow-up, and closing.

• Own and manage prospect responses received through outbound automation campaigns, treating them as inbound leads and handling the full sales process from follow-up to closing.

• Identify upselling, cross-selling, and account growth opportunities.
• Monitor project revenues, costs, budgets, and profitability on a weekly, monthly, and quarterly basis.

• Track project financials and identify opportunities for growth, cost saving, and performance improvement.

• Prepare regular reports on project performance, profitability, client budgets, sales pipeline, and collections.

• Coordinate with relevant teams to ensure financial targets, invoicing, deliverables, and payment collection are followed up on.

Qualifications:

• 1-2 years of experience in the translation/localization industry

• BA/BS degree in Business Administration, Sales or relevant field
• Fluent English spoken and written.

Skills:

• Communication and Negotiation skills
• Problem solving
• Organization and Time Management
• Customer focus
• Relationship building skills

Working Conditions:

• Working days: Monday - Friday
• Days OFF: Sat - Sun
• Working hours: 10:00 AM to 7:00 PM