Assistant Systems & Data Operations

About Us:

BKS is a leading Digital Transformation IT consulting and solutions provider. We empower businesses to thrive in the digital age by delivering innovative and tailored technology solutions. Our expertise spans cloud computing, cybersecurity, data analytics, and custom software development.

Job Summary:

To support the Lead Projects, Systems & Processes by handling repetitive tasks, performing basic system configurations, and managing data entry. The role helps streamline operational activities and ensures consistency of data across various systems.

Responsibility:

- Conduct data entry and ensure data accuracy across business systems (Jira, Confluence, ERP/HRIS, Microsoft 365)
- Assist with basic system setup and configuration under the guidance of the Systems & Processes Lead
- Track and log repetitive tasks, ensuring timely completion and adherence to standard operating procedures
- Prepare routine reports and dashboards summarising key system metrics and data insights
- Maintain documentation of system processes and updates
- Provide first-line support to users for common system queries or issues and coordinate with IT for escalations
- Report directly to the Lead Projects, Systems & Processes and work closely with the project management team
- Collaborate with internal departments to gather and enter data accurately
- Liaise with IT and system vendors to resolve system issues and update configurations
- Maintain knowledge of company systems and tools, including Jira, Confluence, Microsoft 365, Smartsheet, and ERP/HRIS
- Follow best practices for data entry and system configuration to ensure data integrity and consistency
- Share knowledge on basic system usage and data entry with team members

Qualifications:

- Bachelors degree in Computer Science, Information Technology, or a related field.
- Experience with data entry and basic system administration
- Proficiency in Microsoft 365
- Familiarity with Jira or other ticketing tools
- Strong attention to detail and commitment to data accuracy
- Effective written and verbal communication skills
- Ability to learn new technologies quickly
- Experience with Confluence or Smartsheet
- Knowledge of Power BI or other data visualisation tools
- Exposure to ERP or HRIS systems
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Adaptability to change and eagerness to learn
- Reliability and trustworthiness in handling sensitive data
- Focus on accuracy and data integrity