Operations Manager

Our client is a luxury full-buy-out private villa estate in East Bali, known for hosting weddings, retreats, brand takeovers, and private events offering an exclusive blend of design, privacy, and high-end hospitality.

They are seeking a hands-on and experienced Operations Manager to oversee the day-to-day operations of the estate, ensuring seamless service delivery, exceptional guest experiences, and the successful execution of weddings, retreats, and private events.

Requirements:

• Minimum 5 years of experience in luxury hospitality operations, with at least 2 years in a managerial role (Villa Manager / Resort Manager / Operations Manager).
  
• Proven experience in private villas, boutique resorts, or full buy-out properties, ideally with exposure to weddings, retreats, or high-end events.
  
• Strong understanding of end-to-end guest journey management, including pre-arrival planning, personalised service delivery, and post-stay follow-up.
  
• Demonstrated ability to manage multi-department operations (housekeeping, F&B, guest relations, maintenance) in a lean team structure.
  
• Solid experience in handling events operations (weddings, private celebrations, brand activations, retreats).
  
• Excellent leadership and team management skills, with the ability to oversee multicultural teams and maintain high morale.
  
• Strong problem-solving skills with a hands-on approach and attention to detail.
  
• Good financial awareness, including budgeting, cost control, and vendor coordination.
  
• Excellent communication skills in English; additional languages are an advantage.
  
• Familiarity with the Bali market, including local suppliers, staffing, and cultural sensitivities, is highly preferred.

Key Responsibilities:

• Oversee the daily operations of the villa estate, ensuring seamless coordination across all departments (Housekeeping, F&B, Guest Relations, Maintenance).
  
• Ensure the delivery of exceptional, personalized guest experiences, aligned with luxury full-buy-out standards.
  
• Manage end-to-end event operations, including weddings, retreats, and private functions, from pre-planning to execution and post-event follow-up.
  
• Act as the main point of contact for in-house guests and event organizers, ensuring all requirements and special requests are handled efficiently.
  
• Lead, train, and supervise the team to maintain high service standards, performance, and team engagement.
  
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and consistency.
  
• Monitor and manage operational budgets, cost control, and inventory, including vendor and supplier coordination.
  
• Ensure the property is consistently maintained to highest aesthetic and functional standards.
  
• Handle guest feedback and resolve issues promptly, maintaining service recovery excellence.
  
• Coordinate closely with the owner and relevant stakeholders on operations, performance updates, and strategic improvements.