Executive Housekeeper

Our client is a beachfront boutique luxury 5* resort located in South Bali, known for its vibrant energy, chic lifestyle, diverse dining destinations, and iconic sunsets. They are currently seeking a dynamic Executive Housekeeper to lead and oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and guest satisfaction.

Requirements:

• Minimum 3 years of progressive experience in housekeeping leadership within luxury hotels or upscale lifestyle resorts
  
• Proven track record in supervisory or managerial roles, leading housekeeping teams effectively
  
• Strong knowledge and consistent delivery of 5-star housekeeping standards and service excellence
  
• Exceptional attention to detail, ensuring immaculate presentation of guest rooms and public areas
  
• Hands-on leadership style with the ability to lead from the front and foster strong team collaboration
  
• Demonstrated ability to manage large-scale operations, including guestrooms, suites, and public spaces
  
• Positive, energetic, and service-oriented personality with a proactive mindset
  
• Ability to thrive in a fast-paced, dynamic environment while maintaining high standards
  
• Strong organizational and time-management skills with the ability to prioritize effectively
  
• Excellent interpersonal and communication skills to motivate and engage team members
  
• Commitment to delivering outstanding guest experiences consistently
• This position is open to Indonesian nationals only

Key Responsibilities:

• Lead and manage all housekeeping operations, ensuring exceptional cleanliness, hygiene, and presentation standards across guestrooms, public areas, and back-of-house
  
• Develop, implement, and maintain 5-star housekeeping standards, policies, and procedures in line with the resort's brand positioning
  
• Supervise, train, and motivate the housekeeping team, fostering a high-performance, service-driven culture
  
• Conduct regular inspections of rooms, suites, and public areas to ensure consistency and attention to detail
  
• Oversee daily operations, including room assignments, scheduling, and productivity management
  
• Manage inventory, linen, uniforms, and housekeeping supplies, ensuring cost control and efficient usage
  
• Prepare and monitor departmental budgets, forecasts, and expense control measures
  
• Collaborate closely with Front Office, Engineering, and F&B teams to ensure seamless guest experiences
  
• Handle guest feedback and complaints promptly and professionally, ensuring swift resolution and satisfaction
  
• Ensure compliance with health, safety, and sanitation standards at all times
  
• Implement training programs and SOP refreshers to continuously elevate team performance
  
• Drive sustainability initiatives and environmentally responsible housekeeping practices
  
• Monitor KPIs, guest satisfaction scores, and audit results, taking corrective actions where necessary
  
• Support pre-opening or renovation projects where applicable, including setup of housekeeping systems and standards