General Manager

Our client is a luxury full-buy-out private boutique estate in Bali, known for hosting weddings, retreats, and private events, offering an exclusive blend of design, privacy, and high-end hospitality.

They are seeking a highly commercial and hands-on General Manager to lead overall operations, drive revenue performance, and deliver exceptional guest experiences, while building a high-performing team and acting as a trusted partner to the owner in shaping the property's long-term growth.

Requirements:

• Minimum 5 years of experience in senior hospitality leadership, including at least 2 years at Hotel Manager or senior director level.
• Background within an internationally recognised luxury or upper-upscale hotel group, with strong exposure to operational discipline, cost management, and commercial strategy.
• Proven track record of leading multi-department teams and delivering strong commercial performance alongside exceptional guest experiences.
• Demonstrated experience in Food & Beverage leadership, including involvement in menu strategy, beverage direction, and dining experience development.
• Proven capability in managing events, ranging from intimate private gatherings to large-scale productions of 200+ guests.
• Strong understanding of hotel distribution, revenue management principles, and multi-channel sales strategies.
• Ability to interpret and act on financial performance metrics, including occupancy, ADR, RevPAR, pace, and P&L, translating insights into effective commercial decisions.
• Experience in building and maintaining key account relationships, including agents, planners, wholesale partners, and high-net-worth clientele.
• Proficiency in utilizing AI tools to support reporting, forecasting, guest communication, and operational efficiency.
• Hands-on experience with hotel systems, including PMS, CRM, and channel management platforms.
• Strong interest in leveraging technology to enhance operational performance and business competitiveness.
• Fluency in Bahasa Indonesia, both written and spoken, is mandatory.
• Working knowledge of Balinese language and a solid understanding of local culture and community dynamics.
• Demonstrates a people-centric leadership style, with the ability to develop teams, delegate effectively, and manage performance with care.
• Possesses a natural hosting presence — warm, discreet, and capable of building trust with high-profile guests and stakeholders.
• Strong sense of brand alignment, with refined aesthetic judgment and attention to detail.
• Demonstrates an ownership mindset, acting as a strategic partner to the founding team rather than solely an operational leader.

Key Responsibilities:

1. Business Strategy Development

• Stay current with industry trends and monitor the competitive landscape to identify new opportunities.
• Develop business plans designed to maximize guest satisfaction, profitability, and market share.
• Ensure all departmental strategies are aligned with the overall direction of the property and translate that vision into clear, executable plans for the team.

2. Business Strategy Execution

• Execute business plans designed to maximize guest satisfaction, profitability, and revenue growth.
• Hold the leadership team accountable for successful delivery against agreed targets.
• Experiment with new ideas and take calculated risks to improve guest satisfaction and commercial performance.
• Continually evaluate the success of strategies and adjust plans to maintain positive momentum.

3. Sales & Marketing

• Work closely with the Director of Sales and Marketing to develop and execute revenue-generating strategies across all segments.
• Identify new business leads, develop tailored approaches, and actively pursue opportunities alongside the sales team.
• Ensure the marketing strategy is aligned with the brand and effectively executed against commercial goals.

4. Revenue Management

• Develop effective pricing strategies, balancing seasonality, demand, and guest segments with property objectives.
• Establish a revenue management framework with sound forecasting and yield practices to maximize occupancy and ADR.
• Identify opportunities to grow RevPAR and market share by monitoring competitor positioning.
• Ensure revenue reporting is delivered consistently to ownership through structured weekly and monthly reviews.

5. Talent Management & Organisational Capability

• Create a cohesive and high-performance leadership team that continuously strives for results and improvement.
• Coach Heads of Department by providing specific feedback and hold them accountable for their areas.
• Create learning and development opportunities across all levels of the team.
• Develop individual growth plans for direct reports based on their strengths and career aspirations.

6. Business Information & Analysis

• Review business data including revenue performance, occupancy, guest satisfaction, and team engagement.
• Analyze this information proactively to address changing market conditions, ensure the property operates within budget, and achieve profit margin goals.
• Use business intelligence to identify opportunities for improvement and integrate findings into forward planning and owner reporting.

7. Guest & Public Relations

• Interact with guests regularly to understand their experience and gather feedback.
• Use guest insights to recognize exceptional team performance and drive continuous service improvement.
• Establish a strong presence in the market by promoting the property's brand image and developing strategic relationships with local partners and key accounts.
• Anticipate the needs of high-profile guests and ensure flawless delivery.

8. Owner Relations

• Build a strong, trusted relationship with the Owner through proactive and consistent communication.
• Keep ownership informed of property performance, market developments, and guest experience outcomes.
• Provide in-depth analysis of business results and develop solutions that create value for long-term growth.

9. Employee & Labor Relations

• Ensure all team members are treated with fairness and respect.
• Build rapport across the team by maintaining an open-door approach and spending meaningful time with staff at all levels.
• Verify that compensation and conditions are appropriate and competitive.
• Manage labor relations in accordance with Indonesian employment law.

10. Standards & Compliance

• Ensure full property compliance with legal, safety, operational, and labor requirements.
• Conduct both routine and short-notice quality reviews across all departments.
• Hold department heads accountable for maintaining standards through regular audits and walk-throughs.
• Verify that all team members are appropriately trained and consistently performing to required standards.