Resort Manager

Our client is a luxury beachfront resort nestled within a 100-hectare reserve on Indonesia's Sumba Island, offering minimalist villas with private pools, pristine white-sand beaches, and immersive cultural experiences amidst the ancestral lands of Sumba ethnic. They are currently seeking a Resort Manager to oversee operations and ensure exceptional guest experiences.

Requirements:

• Minimum of 5 years of experience in a senior leadership role within the luxury hospitality industry as Room Divisions Manager or Director of Rooms.
• A solid background in resort operation is essential.
• Thorough understanding of resort operations, including guest service, food and beverage, housekeeping, and recreation.
• A well-developed capability for strategic decision-making and a track record of proven results in customer satisfaction, operational excellence, guest satisfaction, revenue and profit.
• International work experience is a plus.
• Excellent leadership skills with a strong sense of accountability and leads by example.
• Strong financial acumen with the ability to analyze financial statements and manage budget.
  
• Exceptional communication, and interpersonal skills
• Able to live in a remote location for extended periods and travel on a single status.

Responsibilities:

• Operations: Supervise accommodation services, recreational activities, and food and beverage operations to maintain seamless service across all departments.
• Guest Relations: Personally host and welcome guests to ensure a warm, memorable, and personalized luxury experience.
• Leadership & Staff Management: Provide effective leadership and management for all resort staff, fostering professional development and maintaining high morale.
• Quality Assurance: Ensure the resort operates at the highest standards of luxury, quality, and service excellence.
• Policy & Procedure Development: Design and implement innovative policies and procedures to elevate guest experiences and optimize employee performance.
• Facility Maintenance: Oversee routine maintenance of resort facilities, ensuring rooms, equipment, and recreational areas are impeccably maintained.
• Team Collaboration: Build and sustain a collaborative, positive, and inspiring work culture for all team members.
• Reporting: Serve as the primary point of communication for ownership, providing regular updates and insights on operations.

FINANCIAL PERFORMANCE

• Formulate and seek approval of Annual Operating Budgets
  
• Monitor revenue and expenses against budgets and take appropriate action where required
  
• Prepares and ensures that all reports and communication target dates with the Management Company and Owners are met and within the prescribed standards and set deadlines.
• Check and approve monthly and annual financial reports before they are submitted to the home office.
  
• Ensure all financial objectives and targets are met and exceeded for the resort.

MANAGEMENT PERFORMANCE

• Ensure that a minimum of 10% of the colleagues complete cross-training or inter-departmental/ property training.
• Ensure that succession plans are designed and followed up.
• Trains, guides and develops immediate subordinates to greater heights of efficiency.
• Counsels/disciplines all operating managerial staff.