Multi Outlets Manager

Our client is an award-winning ultra-luxury resort, recognized globally as a hospitality leader, is actively seeking a Multi Outlet Manager to contribute to their dynamic team.

As a Multi Outlet Manager, you are responsible for overseeing the operations of several outlets or restaurants in the resort, ensuring each outlet meets performance standards and operational efficiency. You will manage staff, budgets, inventory, and customer service while implementing company policies and strategies across all locations.

Requirements:

• 3+ years of demonstrated experience as a Multi Outlet Manager from a reputable five-star resort brand.
• Certification in Food Safety and HACCP.
• Female candidates are encouraged to apply.
• Additional European languages are preferred. 
• Knowledgeable of food and hygiene codes, policies, and procedures.
• Strong leadership and multitasking skills.
• Have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Excellent command of written and spoken English.
• Able to live in a remote location for an extended period of time and travel on single status.
• Full knowledge of food and beverage terminology, application, operation, wine service, costs, menu development and controlling inventory. 

Responsibilities:

• Take full responsibility for the efficient operation of all resort restaurants to provide exceptional products and services within brand operating standards. 
• Ensure that all set policies, procedures, and best practices are in place and rigorously enforced. 
• Assess food & beverage amenities, menus and wine lists constantly to remain relevant and in keeping with wellness and sustainability practices. 
• Collaborate and work in partnership with the Guest Services department to ensure guests' needs are determined /met.
• Interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. 
• Carry out service recovery or charge our hosts to do so to the satisfaction of guests. 
• Have full knowledge of menus and specials of all outlets and a good knowledge of the wine list and be able to recommend wine in the absence of the sommelier. 
• Review product and service quality  continually through physical presence in the outlet/s and public areas on a regular basis to ensure rigorous adherence to LQA standards and guest comments.