Guest Relations Manager (Private Villas)

Our client is a modern short-term villa rental business located in the heart of Padang Linjong, Canggu. With a focus on delivering a warm and personalized guest experience, they manage a collection of boutique villas designed for comfort, relaxation, and connection.

They are currently looking for a Guest Relations Manager to oversee guest interactions, coordinate day-to-day operations, and support the owner by taking on operations and administrative tasks. This role is ideal for someone with a friendly, proactive personality who thrives in a flexible, guest-facing environment and is passionate about creating memorable stays.

Requirements:

• Minimum 1 year of experience in a similar role within villa or hospitality operations.
  
• Strong verbal and written communication skills in English.
  
• Warm, friendly, and approachable personality with professional presence.
• Must own personal transportation and live within a 10-15 minute commute to Padang Linjong, Canggu.
  
• Comfortable with hybrid working arrangements and available throughout the day (no fixed office).
• Highly reliable, proactive, and detail-oriented.
• Flexible and adaptable, with a guest-first mindset.
  
• Open to experienced villa managers or villa coordinators.

Responsibilities:

• Manage all guest check-ins and check-outs in person (approx. 12-16 groups per month).
  
• Maintain consistent communication and guest support via WhatsApp throughout their stay.
  
• Visit guests for follow-up after check-in to ensure satisfaction.
  
• Coordinate daily tasks with housekeeping and maintenance teams to ensure seamless operations.
  
• Handle light personal assistant duties such as running small errands, assisting with the owner's schedule, and light supervision of villa maintenance.
  
• Create WhatsApp groups for each guest and provide recommendations (e.g., website links, activities, etc.).
  
• Ensure a consistent and memorable 5-star guest experience aligned with the villa brand.
  
• Be available during working hours (hybrid arrangement); after 6 PM is considered off-time unless emergency support is needed.