Director of Rooms

Our client, a luxurious 5-star boutique hospitality brand and integrated family resort located in the prime location of Penang, Malaysia, is seeking a talented Director of Rooms to lead their dynamic team.

As Director of Rooms, you will be an integral part of the hotel's success and your role goes beyond developing potential relationships with our clients where you will be responsible for leading the Rooms Division Team in the provision and delivery of personalized Guest Care and Relations, to enhance the guest experience of the hotel.

Requirements:

• Minimum of 5 years of experience in a leadership position in room division management in luxury resorts or five-star hotels.
• Excellent knowledge of all aspects of Rooms Division Operations.
• Business-driven mindset with strong financial acumen. 
• Prior experience in city hotels preferred.
• Proven leadership abilities to manage and motivate large teams, especially across front office, housekeeping, and guest services departments.
• Deep commitment to providing exceptional guest experiences, with the ability to anticipate and meet diverse family needs.
• Solid skills in managing daily operations, including budget oversight, cost control, and high standards of service.
• Excellent interpersonal skills for engaging with guests, managing staff, and coordinating with other departments.
• Proficient in implementing and upholding health, safety, and cleanliness standards to ensure guest and staff security.
• Excellent communication skills in all aspects of professional and appropriate business appearance and presentation.
  
• Additional European language is a plus.

Responsibilities:

• Oversee daily operations of the rooms division, including front office, housekeeping, guest services, and reservations, ensuring all guest needs are met promptly and efficiently.
• Lead, train, and manage the Rooms Division team, fostering effective communication, providing ongoing coaching, and maintaining a positive work environment.
• Develop and implement standard operating procedures, policies, and quality standards across all rooms division functions, ensuring compliance with brand and local guidelines.
• Monitor guest feedback, address concerns, and implement improvements to personalize and elevate the guest experience.
• Collaborate with other departments, such as sales, marketing, food and beverage, and engineering, to ensure seamless operations and exceptional guest satisfaction.
• Develop and manage budgets, optimize revenue through pricing strategies, and ensure cost control without compromising service quality.
• Ensure adherence to health, safety, and cleanliness standards while implementing measures to maintain a secure environment for guests and staff.