Job Openings Reservation Manager

About the job Reservation Manager

Our client, a leading hospitality group in Indonesia with multiple locations, is seeking an experienced reservation manager for their corporate office in Denpasar. 

Requirements:

  • Proven 2-5 years of experience in reservations roles, including at least 1-2 years in a supervisory or managerial position.
  • Solid experience using property management systems such as Opera, Fidelio, or equivalent platforms.
  • Knowledge of online travel agencies (OTAs) and global distribution systems (GDS).
  • A clear understanding of hotel distribution and revenue management strategies.
  • Strong leadership, communication, and organisational abilities.
  • High level of attention to detail and adept at solving problems.
  • Capable of managing multiple tasks efficiently in a dynamic, fast-paced setting.
  • A service-oriented mindset with a focus on guest satisfaction.

Key Responsibilities:

  • Oversee the day-to-day functions of the reservations department to ensure smooth operations.
  • Lead, mentor, and support the reservations team to maintain excellent performance and guest service standards.
  • Handle reservation requests across phone, email, and digital platforms promptly and professionally.
  • Monitor room allocations, manage overbooking situations, and maintain accurate inventory to maximize occupancy and revenue.
  • Collaborate with the revenue or sales team to apply and oversee pricing strategies effectively.
  • Ensure all bookings are accurately recorded and maintained within the property management system (PMS).
  • Track booking trends and market behavior to anticipate demand and adjust rates as needed.
  • Coordinate closely with sales, marketing, and front office teams on promotions, packages, and group reservations.
  • Manage VIP guest bookings and address any reservation-related issues or concerns.
  • Compile and deliver regular reports on reservation performance, occupancy rates, and revenue outcomes to senior management.