Training Manager

Position Level: Department Head
Reports to: Director of HR 

Our client is an ultra-luxury resort, recognized globally as a hospitality leader in the wellness sector. As a Training Manager, you will contribute to the performance of the employees by managing and leading the Learning and Development function, including the wellness of all the employees. 

Support the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs for all team members, to improve and maintain job performance, to ensure that all team members are meeting the company standards. You will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver the training; oversee and support skills and standards training; and conduct management development modules.

Requirements:

• Female candidate only.
• Diploma or degree from a recognized university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• Three or more years of progressive managerial experience in a luxury lifestyle brand.
• Minimum of two years of experience in Learning and Development, Quality and Operations.
• Knowledge of the employee wellness programs.
• Understanding of the training cycle and learning environment.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.
• Good presentation skills.
• Fluency in verbal and written English is essential.
• Willing to be located in a remote location.
• Experience working in the Middle East is a plus!

Responsibilities:

• Identify training and development needs within the organization through job analysis, appraisal schemes and regular consultation with other managers.
• Design and evaluate training and development programmes based on the resort's needs; ensure that statutory training requirements are met.
• Prepare a training plan for the resort (biannual/annual) based on systematic research and needs analysis.
• Prepare an expenditure budget by identifying and allocating appropriate portions of the funds for the different training initiatives and other expenses. Consider the costs of the training and development programmes that are being planned and to keep within budgets.
• Build up a team of departmental trainers for every section and drive and monitor/supervise operational training.
• Work with the corporate to produce training and development programmes that are satisfactory to all relevant parties such as line managers, accountants and senior managers.
• Plan, develop and organize training sessions and produce appropriate training materials for in-house courses.
• Manage the delivery of training and development programmes and deliver training in a manner that is easily understandable to trainees and in a way that motivates them.
• Monitor and review the progress of trainees by using questionnaires and by having discussions with managers.
• Continually amend the training and development programmes as necessary, in order to adapt to the changes that occur in the work environment.
• Help people such as line managers and trainers to solve specific training problems either on a one-to-one basis or in groups.
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending courses.
• Use technology such as computers to produce some of the training materials.
• Organize and liaise with Department Heads concerning new employee orientation and induction.
• Implement and follow up on training activities.
• Provide updated information on relevant external courses for employees.
• Arrange training programs for trainees from local and overseas hotel schools.
• Work closely with department heads and HR managers to get feedback and monitor the training progress.
• Assist senior management in developing training concepts for management levels.
• Respect and ensure uncompromised care for the environment.