Director of Food & Beverage

Our client is an ultra-luxury resort, recognized globally as a hospitality leader in the wellness industry, is actively seeking a dynamic Director of Food & Beverage to lead their team.

As a Director of Food & Beverage, your role is crucial in overseeing all food and beverage operations within the organization, ensuring high-quality service, cost control, and adherence to health and safety standards. They also lead and manage the team, develop strategies to enhance guest satisfaction, and collaborate with other departments to achieve overall business objectives.

Requirements:

• Minimum of 1-year experience as a Director of Food & Beverage or 2 years experience as an Assistant Director of Food & Beverage role within an ultra-luxury 5* resort environment.
• Experienced in developing effective strategies, and working closely with the executive team, to maximize revenue, expense management, and overall profitability of the Food & Beverage department.
• Experience working in luxury remote locations is a plus.
• Proven track record in recruiting, training and developing a high-performing Food & Beverage team, setting performance expectations and providing ongoing feedback and coaching.
• Outgoing personality, team player, self-managed, problem-solving skills, adaptability, resilience, ability to multitask and a passion for growth.

Responsibilities:

• Ensure all Food and Beverage Hosts are correctly uniformed and are of high grooming in line with resort policy.
• Ensure that all Hosts provide courteous and professional service in a friendly manner, to feel welcomed and comfortable in all Food & Beverage outlets including Restaurants, Bars, In-Room Dining Service and, in all places, where Food & Beverage Services are provided to guests.
• Anticipate and attend to guests' needs in all Food & Beverage outlets and ensure maximum guest satisfaction at all times.
• Provide, recommend and implement improvements for the Food and Beverage offering.
• Ensure that guests are properly informed and guided as to the choices available to them in terms of Food & Beverage services.
• Meet guests regularly, listen to and discuss their preferences so as to ensure the best possible fit between guest requirements and services provided.
• Where required, personally handle VIP guests in order that their Food & Beverage expectations are met.
• Deal promptly with customer complaints and launch service recovery procedures whenever necessary.
• Promote incremental sales revenue in the Food & Beverage department.
• Prepare yearly Food & Beverage operating and CAPEX budgets.
• Ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems with regular sales analysis.
• Control inventories of Food and Beverage commodities, small equipment and other consumables. Control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items.
• Ensure adequate yield and profitability of Food & Beverage operations.
• Continuously introduce new concepts and ideas to develop the Food & Beverage service.
• Invest time and effort in his own development in order to be proactive and updated on the latest developments in the field of Food & Beverage services and standards.
• Set annual and periodic objectives for all Food & Beverage outlets and operate an effective and timely Performance Management System.
• Ensure that the restaurants and bars are prepared for service at the designated times and that all pre-service activities by restaurant management have been carried out.
• Perform Food & Beverage administrative tasks and report to the required proficiency level.
• Regularly review Food & Beverage service processes and standards with a view to constantly improving service upon them.
• Devise and provide training programs to Hosts and report the progress of their performance. Conduct ongoing evaluations and appraisals of Hosts in coordination with Human Resources.
• Work closely with the Executive Chef in the design of menus, culinary offerings and other Food & Beverage service offers.
• Collaborate with the Chief Engineer to set up and operate a Preventive
• Maintenance programme for all Food & Beverage outlets and equipment.
• Conduct daily and monthly communication meetings to ensure an effective flow of information occurs within the department.