Assistant Outlet Manager

Our client is an award-winning ultra-luxury resort, recognized globally as a hospitality leader, and is actively seeking an Assistant Outlet Manager to contribute to their dynamic team. 

Your responsibility is to ensure the smooth operation and profitability of the outlet under your supervision. You'll play a key role in overseeing daily operations, from managing staff and ensuring they deliver exceptional customer service to maintaining inventory levels and ordering supplies efficiently.

Requirements

• Previous experience in a supervisory or management role within the hospitality industry from a five-star resort brand or well-established restaurant chain. 
• Strong leadership abilities with the capability to motivate and manage a diverse team.
• Female candidates are encouraged to apply.
• Excellent interpersonal and communication skills, with a focus on delivering exceptional customer service.
•  Ability to multitask and manage priorities effectively in a fast-paced environment.
• Understanding of budgeting, cost control, and achieving sales targets.
• Proven ability to handle customer complaints and resolve issues promptly and professionally.
• Keen eye for detail in maintaining outlet cleanliness, organization, and adherence to health and safety standards.
• A high school diploma or equivalent, as well as additional education or certification in hospitality management or a related field, is a plus!
• Knowledge of local laws and regulations related to food service, alcohol service, and health and safety standards.
  

Responsibilities

• Assisting in the daily operation of the outlet, ensuring smooth and efficient service.
• Supervising and training staff, ensuring high standards of customer service.
• Monitoring inventory levels, ordering supplies, and maintaining stock.
• Handling customer inquiries, feedback, and complaints promptly and professionally.
• Assisting in budgeting, cost control, and achieving revenue targets.
• Ensuring cleanliness, organization, and adherence to health and safety standards.
• Supporting promotional activities and events to attract customers and increase sales.
• Ensuring compliance with health, safety, and licensing regulations.