Cluster Reservation Manager

Our esteemed client, an award-winning ultra-luxury hospitality brand operating two exclusive private island resorts in the Maldives, is actively seeking an experienced and strategic Cluster Reservation Manager to join their commercial team. In this role, you will oversee the centralized reservation operations across both luxury properties, driving revenue optimization, leading guest booking journeys, and ensuring seamless coordination between sales, front office, and global clients while upholding the highest standards of ultra-luxury service excellence.

Requirements:

• Minimum 2 years of experience as a Reservations Manager or Cluster Reservations Assistant Manager within the ultra-luxury resort sector
• Experience in remote island luxury resorts or similar destinations like the Maldives is highly preferred
• Proven experience in leading and managing a mid-to-large reservations team (overseeing a team of 5- 10 direct reports).
• Demonstrated experience in multi-property or cluster reservations management, with the ability to travel periodically between properties via speedboat.
• Strong knowledge of Property Management Systems (PMS) such as Opera, advanced Channel Managers, Central Reservation Systems (CRS), and booking engines.
• Proven track record of working under a Revenue/Yield Management structure, with a solid understanding of inventory control, rate structures, and revenue optimisation strategies.
• Exceptional leadership, team management, and coaching skills to foster a high-performing reservations team.
• Strong organisational, multi-tasking, and problem-solving capabilities to oversee daily multi-property operations seamlessly.
• Excellent command of written and spoken English, with strong communication skills for interacting with VIP guests, travel partners, and internal leadership.
• Available to work on a single travel package (for relocating to a remote island destination)

Key Responsibilities:

• Oversee and lead the day-to-day centralised reservation operations across both ultra-luxury island properties to ensure high booking accuracy, inventory control, and service excellence.
• Manage, lead, and mentor a reservation team of 9 staff, driving high performance, guest engagement standards, and operational efficiency.
• Collaborate closely with the Cluster Revenue & Yield Manager to execute pricing strategies, manage rate structures, control room availability, and maximize total revenue opportunities.
• Serve as the main escalation point for high-value bookings, VIP requests, complex itinerary arrangements, and long-stay reservations.
• Conduct regular visits between properties via speedboat to align reservation processes with on-island Front Office, Sales, and Guest Experience teams.
• Ensure seamless operation and integration of property management systems (PMS/Opera), channel managers, and central reservation systems (CRS).
• Monitor reservation conversion rates, call quality, and response times to ensure alignment with ultra-luxury hospitality benchmarks.
• Build and maintain strong relationships with key travel partners, luxury travel agencies, tour operators, and direct guests to drive repeat business.
• Prepare detailed reservation forecasts, booking pace reports, and operational analysis for senior management review.
• Coordinate cross-departmental communication regarding guest preferences, special arrangements, and resort package inclusions prior to guest arrivals.