Hotel Manager

Our client is a pre-opening ultra-luxury wellness property in Central Bali. They are seeking a hands-on and guest-focused Hotel Manager to oversee daily operations across all departments, lead the guest experience, and support the successful launch of the property.

Requirements:

• Minimum 8 years of experience in luxury hospitality, with at least 2 years in a senior leadership role such as Hotel Manager, EAM, or equivalent
  
• Proven background in ultra-luxury or high-end boutique hospitality environments
  
• Strong operational expertise across Rooms Division, including Front Office, Housekeeping, and Guest Experience
  
• Hands-on Food & Beverage experience, including restaurant operations, in-villa dining, service flow, menu engineering, and cost awareness
  
• Understanding of wellness and spa operations, including scheduling, guest flow, and guest experience
  
• Proven ability to independently oversee daily hotel operations and lead multiple departments
  
• Strong understanding of guest journey execution, personalization, and service recovery
  
• Experience leading, mentoring, recruiting, and training teams in a luxury hospitality environment
  
• Strong financial awareness, including labour efficiency, cost control, and departmental P&L basics
  
• Familiarity with hotel systems and PMS, particularly Cloudbeds, as well as guest communication and scheduling tools
  
• Pre-opening experience in a hotel or resort environment is highly preferred
  
• Strong leadership, communication, organisational, and decision-making skills
  
• Emotionally intelligent, guest-focused, calm under pressure, and solution-oriented
  
• Warm, grounded, and aligned with a wellness-oriented, relaxed-luxury environment

Key Responsibilities:

• Oversee the day-to-day operations of all hotel departments, including Rooms Division, Food & Beverage, and Wellness & Spa
• Ensure consistent implementation of service standards, SOPs, and operational procedures across the property
  
• Lead daily briefings and maintain alignment and communication between departments
  
• Act as the primary operational leader in the absence of the General Manager
  
• Manage and enhance the full guest journey, from pre-arrival through post-departure
  
• Deliver exceptional, intuitive, and personalised guest experiences while handling service recovery when required
  
• Supervise restaurant and in-villa dining operations, ensuring quality, consistency, and smooth service delivery
  
• Collaborate with culinary and wellness teams to maintain high standards across all guest touchpoints
  
• Lead, mentor, and develop teams while fostering a culture of care, accountability, and excellence
  
• Support recruitment, onboarding, training, and team development initiatives
  
• Monitor departmental performance, labour efficiency, and cost control, particularly within Food & Beverage
  
• Work closely with senior leadership and revenue teams to balance operational excellence with financial performance
  
• Ensure accurate reporting, scheduling, and communication through hotel systems and operational tools
  
• Support the setup and implementation of systems, processes, and SOPs, particularly in a pre-opening environment