Assistant Front Office Manager

Our client is a luxury boutique hotel focused on connection, simplicity, and calm, located in Uluwatu, Bali. They are seeking an enthusiastic and service-oriented Assistant Front Office Manager to support daily front office operations, deliver exceptional guest experiences, and contribute to the smooth and efficient running of the property.

Requirements:

• Minimum of two years' experience in a Front Office Supervisor role or above within a boutique, lifestyle, or luxury hospitality environment
• Prior experience in Bali is preferred
• Excellent command of spoken and written English
• Proficiency in basic computer applications and familiarity with PMS and hotel reservation systems
• Strong leadership potential with the ability to motivate and support front office team members
• Highly professional, organised, and dependable, with a strong commitment to exceptional guest service and operational excellence
• Strong interpersonal and communication skills, with the ability to build genuine relationships with guests and colleagues
• Capable of working independently and managing multiple priorities in a dynamic, guest-facing environment
• Professional appearance and a positive, welcoming attitude

Key Responsibilities:

• Support the management of daily front office operations and ensure the delivery of seamless guest service
• Welcome guests and oversee efficient check-in and check-out procedures
• Assist in managing reservations, room allocations, and system updates
• Supervise and guide front office team members to maintain high service standards
• Handle guest requests, feedback, and complaints promptly and professionally
• Coordinate closely with Housekeeping and other departments to ensure smooth hotel operations
• Maintain accurate guest records and front office documentation
• Support administrative tasks, reporting, and operational coordination
• Foster a warm, personalised, and memorable guest experience in line with the property's values