Cluster Operations Manager

Our client is a lifestyle hospitality group renowned for its laid-back beachfront resorts, island experiences, and vibrant dining concepts across Bali and the surrounding islands. They are seeking an experienced Cluster Operations Manager to oversee and align day-to-day operations across multiple business units, drive operational excellence, optimise performance, and ensure consistent service standards and guest experiences across the portfolio.

Requirements:

• Minimum of five years of managerial experience within the hospitality industry, especially in small boutique properties in Bali.
  
• Previous work experience in Gili or other small islands in Indonesia is preferred. 
• Previous experience overseeing multiple properties or multi-outlet operations.
  
• Experience managing remote island or destination operations will be considered a strong advantage.
  
• Strong understanding of hospitality operations, service standards, and operational best practices.
  
• Solid knowledge of cost control, inventory management, maintenance planning, and operational efficiency.
  
• Proven ability to analyze performance reports and identify opportunities for operational improvement.
  
• Strong leadership, problem-solving, and decision-making capabilities.
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels.
  
• Hands-on, results-driven, and highly detail-oriented approach to operations management.
  
• Willingness to travel regularly between properties and business units.
• Open to Indonesian citizen applicants only. 

Key Responsibilities:

• Oversee and align day-to-day operations across multiple business units, ensuring consistency, operational excellence, and adherence to established standards.
  
• Monitor operational performance, analyze KPIs, and implement improvement plans to achieve business objectives and enhance guest satisfaction.
  
• Serve as the primary liaison between property operations teams and senior management, ensuring effective communication and timely issue resolution.
  
• Maintain service quality and operational discipline while identifying and mitigating operational risks.
  
• Drive guest experience and reputation management by monitoring feedback trends and ensuring prompt resolution of guest concerns.
  
• Ensure compliance with safety procedures, emergency response protocols, and risk management practices.
  
• Oversee preventive maintenance programs and safeguard company assets through effective maintenance planning and execution.
  
• Monitor operational costs, purchasing practices, and inventory controls to maximize efficiency and profitability.
  
• Prepare and consolidate daily, weekly, and monthly operational reports, providing performance insights and recommendations to senior leadership.
  
• Lead, coach, and mentor operational managers while supporting leadership development and succession planning.
  
• Foster accountability, cross-functional collaboration, and continuous improvement across all business units.