Restaurant Manager (Japanese Speaking)

Our client is a 5* luxury hotel in Jakarta. They are looking for a dynamic and service-driven Restaurant Manager (Japanese Speaking) to oversee daily restaurant operations, deliver exceptional guest experiences—particularly for Japanese-speaking clientele—and lead the team to achieve operational excellence and strong business performance.

Requirements:

• Minimum 5 years of experience in Food & Beverage operations, with at least 2 years in a leadership role within a luxury hotel or upscale restaurant.
  
• Strong understanding of restaurant operations, service standards, and guest experience management.
  
• Fluent in Japanese and English, with the ability to engage confidently with Japanese-speaking guests.
  
• Proven leadership skills with experience in team management, training, and performance development.
  
• Solid financial awareness, including budgeting, cost control, and revenue optimization.
  
• Excellent communication and interpersonal skills, with a guest-oriented mindset.
  
• Well-versed in hygiene standards, HACCP, and health & safety regulations.
  
• Ability to work in a fast-paced, high-pressure environment while maintaining service excellence.

Key Responsibilities:

• Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high-quality service delivery at all times.
  
• Maintain exceptional guest experience standards, with a strong focus on personalized service for Japanese-speaking guests.
  
• Lead, supervise, and develop the service team, ensuring alignment with brand standards and service excellence.
  
• Manage reservations, guest flow, and table allocation to optimize restaurant capacity and revenue.
  
• Monitor service quality, food presentation, and overall dining experience, taking corrective actions where necessary.
  
• Collaborate closely with the culinary team to ensure seamless coordination between front and back of house.
  
• Drive revenue performance through upselling strategies, promotions, and effective cost control.
  
• Handle guest feedback and complaints professionally, ensuring timely resolution and guest satisfaction.
  
• Ensure compliance with hygiene, sanitation, and safety standards in line with company policies and local regulations.
  
• Prepare reports on operational performance, including sales, productivity, and guest satisfaction metrics.