Wellness Manager

Our client, a 5* luxury beach resort located in the cosmopolitan hub of Bali island that attracts guests seeking both excitement and relaxation, is actively seeking a dynamic and passionate Wellness Manager.

As a wellness manager, you are responsible for overseeing spa operations, developing wellness programs, managing staff, ensuring customer satisfaction, maintaining safety standards, handling finances, and enhancing guest experiences.

Requirements:

• Holds an internationally recognised certification or diploma in Spa and Wellness, such as CIBTAC or ITEC.
  
• Deep passion for the Spa & Wellness industry.
  
• Strong understanding of wellness operations, software systems, and report analysis.
  
• Self-driven and capable of inspiring and leading a team.
  
• Well-groomed with a professional and polished appearance.
  
• Strong customer service orientation with a focus on guest satisfaction.
  
• Proven leadership and team management skills.
  
• Background in strategic planning and marketing is highly preferred.
  
• Fluent in both spoken and written English and Bahasa Indonesia.
  

Key Responsibilities:

Wellness Operations

• Oversee all aspects of Spa & Wellness operations, ensuring smooth daily management and service excellence.
• Maintain and enforce operational standards, addressing any issues promptly and effectively.
• Continuously evaluate operational efficiency, including stock control, procurement, spa software usage, task rotations, and duty management.
• Update and maintain operational manuals and SOPs to ensure consistency in service delivery.

Financial Oversight

• Monitor revenue performance and ensure wellness center meets or exceeds financial targets.
• Manage budgets, daily operating expenses, and inventory levels to ensure optimal profitability.
• Enhance team productivity through regular performance reviews, training, and incentive programs.

Sales & Marketing Strategy

• Develop and implement annual sales and marketing plans, including a calendar of events and promotions.
• Ensure visibility of promotions within the spa and across the resort through strategic placement of marketing materials and well-informed team members.
• Track campaign performance with ROI analysis and post-event reports to drive future improvements.

Team Leadership & Development

• Set clear targets for all key roles within the Wellness team and regularly review performance.
• Provide ongoing leadership and guidance to foster a motivated and service-oriented team.
• Cultivate a supportive work culture by encouraging feedback and maintaining open communication.
• Regularly update the team on business goals, recognize outstanding performance, and align efforts with the overall resort objectives.

Guest Relations & Internal Collaboration

• Analyze guest feedback to identify opportunities for service enhancement.
• Respond to guest concerns and complaints with prompt and professional follow-up.
• Manage VIP and media visits to the spa, ensuring high standards of service and hospitality.
• Build strong relationships with regular guests, VIPs, and key resort departments, actively representing the wellness center in internal meetings and initiatives.