(P02CSM) Customer Success Manager - Remote, LATAM

Job Title: Customer Success Representative/Strategic Account Manager
Location: Remote (LATAM candidates only)

About Us:
We specialize in connecting talented professionals from Latin America with U.S.-based companies. Our focus is on creating meaningful relationships that ensure success for both clients and candidates.

We are currently seeking a Customer Success Representative/Strategic Account Manager to join our clients team.

About the Role:
This role is essential in ensuring a seamless experience for clients, driving customer satisfaction, reducing churn, and fostering long-term partnerships. As the Customer Success Representative/Strategic Account Manager, you will guide clients through the onboarding process, address their challenges, and ensure they realize the full value of our solutions.

Key Responsibilities:

• Onboarding and Guidance: Act as the main point of contact from the moment a client signs up, guiding them step-by-step through a 90-day Proof of Concept (POC).
• Customer Success: Regularly engage with clients to ensure their needs are met and they achieve measurable success using the platform.
• Retention and Churn Reduction: Proactively identify risks and work to address client concerns to improve retention and satisfaction rates.
• Billing Support: Assist clients with billing issues, ensuring smooth communication and quick resolutions.
• Account Management: Monitor client health, provide regular updates, and recommend solutions to enhance their experience.
• Reporting: Provide feedback and insights to internal teams regarding client needs, challenges, and opportunities for improvement.

Required Skills and Qualifications:

• Location: Candidates must reside in Latin America (LATAM).
• Experience: Minimum 2-3 years in customer success, account management, or a related role.
• Education: Bachelors degree in Business, Communications, or a related field preferred.
• Language Proficiency: Advanced English skills (verbal and written) are mandatory.
• Technical Skills: Experience with CRM platforms like HubSpot, Salesforce, or similar.
• Interpersonal Skills: Strong communication, empathy, and problem-solving skills.
• Proactive Mindset: Ability to anticipate client needs and offer tailored solutions.
• Time Management: Proven ability to handle multiple clients and priorities effectively.

Preferred Qualifications (Nice-to-Have):

• Experience working with U.S.-based clients or in an international environment.
• Familiarity with SaaS platforms or billing systems.

What We Offer:

• Remote Work: Work from anywhere in LATAM.
• Professional Growth: Be part of a dynamic, client-focused team that values your input and expertise.
• Supportive Environment: Collaborate with professionals who share a commitment to excellence and customer success.