(SI07CSE) Customer Service Executive - Remote, LATAM

Job Title: Customer Service Executive

About the Role:
Our client, a fast-growing company in the business intelligence and strategic networking industry, is looking for a highly motivated Customer Service Executive. This is a fully remote position where you will play a key role in delivering excellent customer support and ensuring a seamless client experience.

Responsibilities

• Manage inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information about services, address inquiries, and resolve issues efficiently.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Identify opportunities to improve customer satisfaction and contribute to process enhancements.

Requirements

• 1-3 years of experience in a customer service or client-facing role.

• Excellent verbal and written communication skills in English.

• Ability to multitask, stay organized, and handle high-pressure situations.
• Experience with CRM systems and customer support tools.
• A proactive and problem-solving mindset with a strong customer-first approach.

What’s in it for you?

• Competitive salary based on experience.

• 100% remote work with flexible hours.
• Professional growth opportunities in a dynamic and collaborative environment.

If you have a passion for customer service and want to be part of a high-performing team, apply today!