(AM02PS) Product Support Specialist - Remote, LATAM

Product Support Specialist
Remote, LATAM

What is our client all about?

Our clients premise is that many of the playbooks used by B2B sales teams that worked five years ago dont cut it anymore.
In todays environment, sales teams need a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with five different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Our client offers an all-in-one compound solution to solve this problem.

Our clients AI-powered sales platform helps B2B companies generate more opportunities through advanced lead generation engines, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. Backed by Y Combinator, they power sales teams at some of the fastest-growing companies in the world.

We're looking for a Product Support Specialist to be the face of our client and to creatively work alongside their customers.

The Customer Team at our client is on a mission to be the best in the business and to set the industry bar higher. They recognize that customer experience is what helps brands grow... and win. They're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that dont scale, let's talk!

You will:

• Spend most of your time interacting with users via email, chat, and video chat.
• Optimize internal and external documentation and processes.
• Work closely with other teams to improve product offerings and messaging around new products.
• Analyze processes and investigate changes that help scale operations.

Who were looking for:

• Someone who is self-motivated and defaults to action.
• Exceptional ability to build relationships and deliver effectively.
• Strong written and verbal communication skills.
• An out-of-the-box thinker and natural problem solver.
• Eager to work, learn, and grow in a high-growth startup atmosphere.
• Ability to operate in a fast-paced environment.
• Based in LATAM, but willing to work in US time zones.

A little more about our client:

• They are a post-Series A start-up.
• They are backed by YCombinator.
• A fast-growing startup with product-market fit.
• Their founders also created Fermats Library.
• You can listen more about them here.

We offer:

• A great work environment.
• Competitive salary.
• Health insurance.
• Stock options.
• Annual company trip to a secret location.
• And more!

Our client is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if youre parenting the next generation of innovators, they firmly believe that what truly matters is how your skills, knowledge, and personality fit their company. So bring your best professional version of yourself and apply theyd love to hear from you!