(BAD02SDRM) SDR Operations & Enablement Manager - Remote, LATAM

SDR Operations & Enablement Manager (Remote - LATAM)

A rapidly growing company in the B2B, retail, and architectural space is looking for an SDR Operations & Enablement Manager to help scale their outbound team while maintaining top performance. Over the past year, their SDR team has grown from 4 to 16, and they need a leader who can drive coaching, process optimization, and sales technology innovation.

If you have a passion for coaching, operational efficiency, and leveraging sales tools to maximize performance, this role is for you.

Key Responsibilities

Coaching & Training (Enablement)

• Conduct weekly 1:1 coaching sessions to refine SDR skills, messaging, and product knowledge.
• Lead call reviews and role-plays to improve objection handling and rapport-building.
• Assist with onboarding new SDRs, ensuring clear processes, tools, and best practices.
• Foster a growth-oriented team culture through training, best practice sharing, and development programs.

Operational Excellence

• Manage and optimize an extensive sales tech stack, including:
  • Apollo / ZoomInfo
  • Smartlead
  • Power Dialers
• Oversee list building and prospect segmentation, ensuring SDRs have accurate, high-quality leads.
• Ensure proper sequence management, aligning outreach strategies for different verticals.
• Maintain and update the project tracking system for alignment across teams.

Reporting & Analytics

• Generate weekly and monthly performance reports, covering outreach effectiveness, email deliverability, and SDR quota attainment.
• Conduct data-driven deep dives to refine outreach timing, messaging, and target job titles.
• Provide proactive insights on revenue trends and areas for improvement.

Process Improvement & Collaboration

• Align with sales leadership and operations teams to refine strategy and OKRs.
• Partner with marketing to enhance messaging and campaign effectiveness.
• Stay on top of the latest sales tools, outbound strategies, and automation tactics.
• Work with HR on SDR hiring and onboarding, ensuring seamless team expansion.

Qualifications

• 3+ years of experience leading an SDR/BDR or sales operations team.
• Proven track record in coaching and developing high-performing SDRs.
• Familiarity with outbound tech platforms like Apollo, Smartlead, ZoomInfo, and Power Dialers.
• Strong data analysis skills, using reports to optimize SDR performance.
• Process-oriented mindset, capable of building and scaling sales systems.
• Tech-savvy and adaptable, eager to solve deliverability challenges and explore automation tools.
• Excellent leadership and communication skills, with the ability to inspire and drive accountability in remote teams.

Why Join?

• High-growth environment with a rapidly expanding SDR team.
• Balance of coaching and operations, shaping both people and processes.
• Collaborative culture, working closely with leadership and cross-functional teams.
• Fully remote role, offering flexibility while leading a remote team.
• Competitive compensation: $4,000$4,500 per month + commissions, with room for growth.

How to Apply

Submit your resume along with a brief introduction highlighting your experience in SDR management, coaching, and sales operations. If youve built training frameworks or optimized outbound processes, wed love to hear about it.

Join a team thats scaling fast while staying on the cutting edge of outbound sales and enablement!