Process Engineer

Process Engineer (AI & Automation) | Somerset West (Hybrid)

Most banking process roles are about stripping out human errors from manual paper trails. This role is completely different.

An established retail giant is launching a financial services wing from the ground up, with an internal launch set for October and a public go-live in April 2027. 

They are hiring a Business Process Engineer to serve as the design authority for their AI and automation architecture across conversational banking, contact centres, and back-office workflows. 

What is in it for you?

Design Authority: You are not just executing someone else's strategy. You will own the AI and automation solution designs from problem definition to measurable deployment. 

Cutting-Edge Stack: You get to design agentic AI solutions, defining prompt architectures, orchestration logic, and tool-use patterns rather than maintaining legacy infrastructure. 

High Autonomy: This division operates in a delivery-focused, execution-driven environment that gives you the space to operate independently without unnecessary red tape. 

Structured Hybrid Flexibility: A predictable routine of 3 days in the Somerset West office for collaborative journey mapping, and 2 days remote for focused technical design.

The Scope of Work

Map end-to-end client journeys across conversational banking channels (such as WhatsApp), self-service channels, and digital contact centers. 

Build and specify automation workflows that seamlessly integrate core banking systems, CRM platforms, and third-party tools. 

Identify and define Robotic Process Automation (RPA) opportunities within back-office operations to reduce cost-to-serve. 

Embed strict performance measurement frameworks to track containment rates, resolution times, and customer satisfaction metrics. 

Ensure all automated workflows strictly comply with FSCA, POPIA, and TCF regulatory frameworks. 

What You Must Bring

The Qualification: A completed degree in Industrial Engineering, Commerce, or a related field. 

Core Experience: 5 to 8 years of experience spanning process engineering, digital transformation, and customer experience design. 

The AI Specialisation: Minimum of 2 to 3 years of direct experience designing and implementing AI-driven solutions or RPA initiatives. 

Sector Familiarity: Prior experience within banking, fintech, retail, or heavily regulated environments. 

Language and Location: Full professional proficiency in both English and Afrikaans is required for this business context. You must live within a commutable distance of Somerset West.

If this sounds like you, apply and let's speak!