HVAC Technical Services & Training Manager

HVAC Technical Services & Training Manager

Dial Manufacturing – Phoenix, AZ

$80,000–$100,000 | Full-Time | Approx. 25% Travel Required

About the Role

Dial Distribution is seeking an HVAC Equipment Technical Services and Training Manager. The position will be located in Phoenix AZ with some travel for the purpose of training of customers, contractors, and staff. This is a ground-level, newly-developed and evolving role with room to grow. Ideal applicants would be experienced residential and light commercial HVAC technicians with training experience who excel at teaching, troubleshooting, providing solutions and customer field support. Extensive experience with inverter-compressor and/or ductless systems a plus! Job responsibilities would include developing, coordinating, and delivering training programs for distributors and technicians while providing technical support when necessary, as well as administrating warranty services.

Why Join Dial Manufacturing?

- Work with a growing, family-owned, highly-respected HVAC distributor with over 60 years of customer service excellence!

- Highly visible, customer-facing technical leadership role.

- Opportunities to build training programs, instructional videos, and technical documentation.

- Competitive base salary plus bonus opportunities.

Duties and Responsibilities

Training, Technical Support and Field Expertise

-Develop and Provide expert-level technical training to Customers and Staff through face-to-face, hands-on, and virtual mediums.

-Create/Edit Manuals, wiring diagrams, presentations, and video/document content

- Troubleshoot complex HVAC field issues and guide contractors through diagnostic procedures when necessary for technical support.

- Coordinate remote resolution of field issues; occasional site visits for major escalations.

Cross-Functional Collaboration

- Partner with Sales to support customer satisfaction and service improvement initiatives.

- Build and maintain strong working relationships with vendors, engineering partners, and service contractors.

Required Qualifications

- Minimum 5–10 years of residential/light-commercial HVAC experience

- Strong troubleshooting and diagnostic abilities exceeding standard technician capabilities.

- Ability to read and interpret drawings, schematics, and wiring diagrams.

- Proficiency in PowerPoint, Word, Excel, and HVAC diagnostic tools.

- Strong understanding of safety protocols and EPA regulations; EPA 608 knowledge

- Strong presentation and communication skills for diverse technical audiences.

Preferred Qualifications

- EPA 608 certification.

- Experience with inverter-compressor and mini-split ductless products

- Prior experience in a training, instructional, or technical support role.

- Basic experience participating in video-based training content.

Physical Requirements

- Ability to stand, walk, bend, and kneel for extended periods.

- Ability to lift up to 50 pounds.

- Comfortable working in varying environments

Compensation

Base salary range: $80,000–$100,000, commensurate with experience, plus bonus. Full benefits package included.